Accor Hotels
laundry manager
Job description
- Direct all areas of Laundry in the requirements of the hotel in both daily and long term operations.
- Directly responsible for the administration and maintenance of an effective and continuous training programmed for all laundry staff.
- Develop standard operating procedures for new task or procedures documents all procedures
- Liaise with the Executive Housekeeper daily, to ensure there is a full understanding of the requirements of the laundry department, particularly during peak occupancy periods.
- Co-operate with the Food and Beverage Manager to ensure that adequate supplies of linen are available at all the times and presentation is of the standard required.
- Carry out regular checks in the Food and Beverage outlets to ensure the presentation of linen is at the required standard.
- Check the quality of guest laundry, dry cleaning on regular basis.
- Check all equipment on a regular basis to ensure that it is properly maintained and in good working order.
- Prepare maintenance requisitions and maintain an efficient follow up file to ensure that equipment does not fall in to disrepair.
- Ensure that adequate quantities of laundry and dry cleaning supplies are maintained, check incoming orders supplies and equipment.
- Prepare all necessary reports for the Executive Housekeeper, prepare monthly reports of the operations of the department.
- Stay well informed of all new laundry and dry cleaning product, system and new equipment available for possible improvement of quality and service.
- Make a comparison of cost of product used with comparable products.
- Schedule staff roaster to reflect the projected occupancy and business activity to ensure operating efficiency, consistent with good service and quality.
- Ensure guest laundry, dry cleaning and pressing is completed according to department standards and procedures
- Post bills accurately and in a timely manner
- Process all departmental paperwork
- Keep a strict control and record of items sent for laundering by staff members
- Assist Executive Housekeeper in assessing team members’ attendance and performance
- Preferably have 1 – 2 years' experience in the same positions
- Good oral proficiency in English language
- Solid understanding of hygiene standards and laundry operational procedure
- Prior experience working with Opera or a related system
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
