Team Leader Front of House Customer Service

Team Leader – Front of House

Vet Services Hawke's Bay | Hastings | Full Time

Ready to take the next step in your career?

We're looking for an organised, motivated and people-focused professional to lead our Front of House Customer Service team at our busy Hastings Clinic.

Whether you're an experienced team leader or a highly capable administrator ready to step into your first leadership role, we'd love to hear from you. If you're passionate about customer service, enjoy supporting others to succeed, and thrive in a fast-paced environment, this could be the opportunity you've been waiting for.

As our Front of House Team Leader, you'll be the driving force behind our customer service operations, ensuring every client receives an exceptional experience while coaching and supporting a team that takes pride in delivering outstanding service.

What you'll be doing

• Leading, mentoring and supporting our Front of House Customer Service team.
• Creating a positive, collaborative and high-performing team culture.
• Coordinating rosters and diary management to keep the clinic running smoothly.
• Supporting the Clinic Manager with day-to-day operations using a proactive "no surprises" approach.
• Improving systems, workflows and the overall client experience.
• Driving continuous improvement and helping implement new initiatives across the clinic.

We're looking for someone who

• Has leadership or supervisory experience, or is an experienced administrator looking to take the next step into a leadership role.
• Is passionate about delivering exceptional customer service.
• Is highly organised with outstanding time management skills.
• Can confidently manage multiple priorities in a busy environment.
• Is proficient in Microsoft 365 and comfortable learning new systems.
• Has excellent communication, coaching and problem-solving skills.
• Leads with integrity, professionalism and a positive attitude.
• Loves working with people and has a genuine affinity with animals.

Why join Vet Services Hawke's Bay?

At Vet Services Hawke's Bay, you'll be part of a supportive, values-driven team where no two days are the same. We believe in investing in our people, encouraging new ideas and providing opportunities for professional growth. This is your chance to make a genuine impact on our clients, our team and the animals we care for every day.

If you're ready to grow your career, lead a fantastic team and help shape the future of our customer experience, we'd love to hear from you.

Apply now by sending us your CV and a cover letter telling us why you'd be a great fit for our Front of House Team Leader role. ENsure you apply via the following link on our HR platform https://vshb.bamboohr.com/careers/97?source=aWQ9MTI%3D