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Customer Support Officer
Job description
- Venlo - 20 uur geleden geplaatst Jobid=626575854480721788 (0.0492) Company Description Job Description Venlo |€2.560 - €3.349| Full-Time | TFT As a Customer Support Officer , you'll play a key role in ensuring customer orders are processed accurately and delivered on time. If you enjoy solving operational challenges, working with data, and collaborating with different teams, you'll thrive in this role. At Arvato, you'll work in one of Europe's most advanced high-tech logistics environments, supporting leading international customers with innovative supply chain solutions. You'll use modern ERP and WMS systems while developing your skills in a collaborative and fast-paced environment. YOUR ROLE As a Customer Support Officer, you are responsible for monitoring and coordinating outgoing customer orders from start to finish. You'll ensure deliveries meet agreed service levels, identify potential issues before they impact the customer, and work closely with internal departments to keep operations running smoothly. Your responsibilities include: - Monitoring outgoing customer orders and ensuring timely delivery according to agreed Service Level Agreements (SLAs). - Tracking transport exceptions and resolving operational issues through system analysis and coordination. - Analyzing order data while monitoring KPIs, planning, and operational performance. - Identifying discrepancies between incoming and outgoing orders and coordinating with colleagues to resolve them. - Supporting continuous operational improvements by proactively identifying and addressing process deviations. You'll join the Customer Support team within our High-Tech division in Venlo. The team works closely with Warehouse Operations, Planning, Transport, and our international customers to ensure smooth daily operations. In this role, you'll report to the Customer Support Team Lead and collaborate with colleagues across multiple departments. You'll primarily work...
