Customer Executive

Overview

We are looking for a Customer Executive to drive sales, build strong customer relationships, and ensure distribution with excellent service delivery. The ideal candidate will be responsible for achieving sales targets, managing distributors and a team of salesmen, identifying new business opportunities, driving the organization's agenda in the market, and maintaining high levels of customer satisfaction. This role requires strong communication, negotiation, and problem-solving skills, along with the ability to work in a fast-paced environment.

Responsibilities

• Achieve monthly and quarterly sales targets.
• Develop and maintain strong relationships with distributors.
• Conduct regular market visits to identify business opportunities and monitor competitor activities.
• Train and coach company sales representatives and motivate them to achieve targets.
• Handle queries, complaints, and service irregularities from the market promptly and professionally.
• Maintain KPIs through rigorous follow-ups with the extended team.
• Collaborate with internal teams to ensure seamless customer service and order fulfillment.
• Submit regular sales reports and market feedback to management.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• 1–3 years of experience in sales, customer service, or business development.
• Excellent communication and interpersonal skills.
• Strong negotiation and relationship-building abilities.
• Customer-oriented mindset with good problem-solving skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Ability to work independently and achieve sales targets.
• Valid driving license (preferred, two-wheeler).