Key Account Manager

The Account Manager is responsible to acquire, maintain, and optimise business relationships and partnerships to achieve business KPI’s. This will be by building relationships, increasing loyalty, and providing customers with the most relevant, personalised, and rewarding experience in a sustainable way.Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives

• Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
• Working closely with internal stakeholders to optimize strategy and ensure KPI targets are met
• Representing the entire range of the Company’s products
• Distributing and presenting information to customers about upcoming game releases and opportunities
• Establishing and maintaining effective key account relationships
• Acting as an intermediary between internal departments and customers
• Acting as an escalation point for customers for any issues, and ensure resolution action
• Providing root-cause analysis, driving continuous improvement, and execution of solutions
• Proactively assessing, clarifying, and validating customer needs on an ongoing basis
• Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time. The scope of the job may also be subject to change as required by business demand.

• Minimum 2 years of experience in iGaming is preferred (Account Management or similar client-facing role).
• Sound commercial awareness and knowledge of business development
• Experienced at effective client management
• Proven team management capabilities
• Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights, identify growth opportunities, and support commercial decision-making
• Educational background in a related field would be preferred
• Strong verbal and written English Proficiency. 
• Proficiency with Microsoft Office Suite (Excel. Power Point, and Word)
• Working experience with Jira. (Preferred)
• Proficiency in Tableau and Power BI for reporting and data visualization. (Preferred)
• Professional presence, willing to travel and work outside of normal office hours
• Any other ad hoc duties related to the role

We also offer:

• Competitive Compensation
• Career Growth Opportunities
• Additional Health Care benefits
• Dynamic Work environment and Comprehensive Training

If you are interested, please submmited your CV in English.

Position open for San José, Costa Rica. 

For more information please visit our careers page: https://careers.evolution.com/