IT Security Support Specialist

Overview

GDC IT Solutions is currently seeking an IT Security Support Specialist to work a hybrid schedule with the Pennsylvania Public Utility Commission (PUC) in Harrisburg, Pennsylvania. This position offers the opportunity to support both the Information Security and Help Desk teams, providing hands-on technical support, security monitoring, incident response, and infrastructure support within a collaborative enterprise IT environment

As an IT Security Support Specialist, you will be responsible for providing technical support across both the Information Security and Help Desk teams while helping maintain the security, stability, and compliance of the PUC's technology environment. You will assist with incident management, security monitoring, vulnerability reporting, end-user support, and regulatory compliance efforts, working collaboratively across multiple IT disciplines while demonstrating the ability to work independently with minimal supervision.

Responsibilities

Responsibilities

• Provide technical support for both the Information Security and Help Desk teams.
• Respond to, troubleshoot, and resolve end-user support requests through the organization's ticketing system.
• Assist with documenting, tracking, and managing security incidents and vulnerabilities.
• Monitor networks and systems for security events and generate reports on findings.
• Analyze security logs and reports to identify potential threats or issues.
• Utilize security tools such as Tenable and Splunk to support vulnerability management and security monitoring.
• Support Microsoft server and workstation operating systems.
• Provide support for Microsoft 365 (O365) products and services.
• Ensure compliance with organizational security policies, regulatory requirements, and established IT procedures.
• Collaborate effectively across technical teams while managing assigned work independently.

Minimum Qualifications

• Minimum of 2 years of experience in information technology security support.
• Minimum of 2 years of experience providing help desk or desktop support.
• Experience supporting Microsoft Server and Windows workstation operating systems.
• Experience supporting Microsoft 365 (O365) products and services.
• Experience working with incident reporting and IT support ticketing systems.
• Experience using network and computer security testing tools.
• Experience reading, interpreting, and analyzing security logs and reports.
• Experience working with Tenable and Splunk.
• Associate's degree in Information Technology or a current IT certification.
• Experience supporting enterprise security operations within a regulated environment.
• Familiarity with vulnerability management and incident response processes.
• Experience working in cross-functional IT support and security teams.
• Ability to manage multiple priorities while providing excellent customer service.
• Strong written and verbal communication skills.
• Ability to work independently with minimal supervision while contributing to a collaborative team environment.

GDC IT Solutions (GDC) is a full-service Information Technology (IT) company providing solutions that empower businesses to increase employee productivity, maximize investments, and improve operational efficiencies. With experienced and certified professionals, we deliver services in the areas of application development, data center, 24/7 multilingual service desk, desktop lifecycle management, project management, business process consulting, and IT staff augmentation.

What Makes GDC Different

Our employees are our greatest asset continually driving our success each and every day. We attract and maintain the best talent to provide a personal customer experience at every touchpoint. Our technology professionals care about day-to-day client interactions and resolving customer issues quickly and efficiently, the first time. We deliver services with a code of high ethical responsibility, both to protect our clients and to assure that the work is carried out at the maximum level of professionalism. We are technology experts remaining one step ahead as technology evolves and constantly engaging to understand our clients’ business technology needs in order to deliver the best possible solution.

Why Work for GDC?

• Cutting Edge Technology and Innovation: GDC fully supports and embraces continuing education and industry certifications to stay ahead of trends and remain current within the technology landscape. We recognize that our employees add the real value to our clients and to our business. By approaching our daily operations with a passion for innovation and a shared-learning environment, everyone can make a positive difference.
• Career Growth: GDC is one of the fastest growing companies in the region! Sustained growth means ongoing opportunity. Many of our senior leaders have grown within the company, starting with the helpdesk or other entry-level roles to become thought leaders in the fields of IT infrastructure, application development, project management, and business development.
• Employee-Centric Environment: GDC prides itself on employee satisfaction with a firm belief that happy employees are the most productive employees. In appreciation of our employees and their contributions, we sponsor numerous events throughout the year including an annual gala, golf, lunch barbeques and more.
• Comprehensive Benefits Package: GDC offers competitive compensation, excellent benefits, and a positive work environment designed around the philosophy of mutual respect. Our comprehensive benefits package includes medical, dental, prescription, vision, 401(k), short and long-term disability, and group life
• Holiday and Vacation: GDC firmly believes in a comfortable work-life balance, and we offer comprehensive holiday and paid-time-off (PTO) packages. We provide a generous PTO package, and we encourage our staff to use it — whether it’s for vacation or other personal reasons everyone needs time to relax and refresh.

Equal Opportunity Workplace

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

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Responsibilities

• Provide technical support for both the Information Security and Help Desk teams.
• Respond to, troubleshoot, and resolve end-user support requests through the organization's ticketing system.
• Assist with documenting, tracking, and managing security incidents and vulnerabilities.
• Monitor networks and systems for security events and generate reports on findings.
• Analyze security logs and reports to identify potential threats or issues.
• Utilize security tools such as Tenable and Splunk to support vulnerability management and security monitoring.
• Support Microsoft server and workstation operating systems.
• Provide support for Microsoft 365 (O365) products and services.
• Ensure compliance with organizational security policies, regulatory requirements, and established IT procedures.
• Collaborate effectively across technical teams while managing assigned work independently.
• Minimum of 2 years of experience in information technology security support.
• Minimum of 2 years of experience providing help desk or desktop support.
• Experience supporting Microsoft Server and Windows workstation operating systems.
• Experience supporting Microsoft 365 (O365) products and services.
• Experience working with incident reporting and IT support ticketing systems.
• Experience using network and computer security testing tools.
• Experience reading, interpreting, and analyzing security logs and reports.
• Experience working with Tenable and Splunk.
• Associate's degree in Information Technology or a current IT certification.