CUSTOMER SERVICE ASSOCIATE RBS

Primary Responsibilities:

This document contains the responsibilities applicable to the position: CUSTOMER SERVICE JUNIOR RBS. Failure to comply with the provisions of this document is considered by the signatory parties to be a serious fault and just cause to terminate the employment contract, without compensation for damages.

Customer Service Assistants. They help inside sales managers collect documentation, generate customer quotes, enter/update quotes and other information in CRM/SAP or others, update information in the Laboratory Information Management System (LIMS), market research, and other tasks as needed.

Specific Responsibilities:

• At all times, you comply with the SGS Code of Integrity and Professional Conduct.
• Generate accurate and marked quotes in accordance with SGS standards.
• Manage and resolve incidents, complaints and customer requests efficiently.
• Coordinate with different departments to ensure a quick and adequate response to customer needs.
• Coordinate payment terms, prepay requirements, and credit requests with Sales and Finance.
• Coordinate new client onboarding and verify whether accounts already exist.Assists as needed in compiling required documentation for new client and project setup.
• Collects from clients and validates required documentation for new client setup and project initiation.
• Works directly with clients to resolve missing information from required documentation for new client setup and project initiation.
• Deliver an exceptional customer onboarding experience.
• It assists in tracking notifications on older existing quotes as required by affiliate administrators.
• Input of quotation and all supporting product documentation data into appropriate systems (e.g., LIMS, CRM, etc.). Work with other departments for successful new client and/or project setup.
• Update changes to customer information in the appropriate systems as instructed.
• Requests for market or customer research may include the following:
• Internet search for customer data or articles about vertical markets, regulations, etc.
• Lead generation: Search for contact lists in various markets
• Competitor Website Review and Information Summary
• Communicates, as needed, with ISMs and other internal staff.
• Develop skills and knowledge to progress in your career.
• Build trust by providing timely responses to all queries, whether it's by Teams, email, or phone.
• It promotes a positive "It can be done!" attitude and a safe work environment.
• Be well informed and comply with SGS procedures and standards.
• He takes the lead in everything we do and performs other duties as needed to further SGS's mission of service, quality and growth.
• Builds and maintains strong working relationships.
• Complies with all SGS QHSE and HR policies and procedures.

Profile:

Academic background:

• Professional degree in related science, and two years of industry experience.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to present information effectively in individual and small group situations to the organization's customers or employees.
• Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form. 
• Intermediate personal computer skills, including email, Microsoft Office, Salesforce (CRM), job task requests, Internet, online data system.

Experience: Between 1 to 2 years of experience in similar roles or more. 

Technical knowledge:

Microsoft Office intermedio, Salesforce a plus

Languages: English B2+ or higher.

Horario: Lunes a viernes

Modalidad: Presencial

Salario: A Convenir

Contrato directo con GBS a termino indefinido.