Accor Hotels
Laundry Supervisor
Job description
- Direct laundry and uniform personnel to ensure consistent supply of clean, neat and quality linens and uniforms.
- Perform laundry activities according to health standards department.
- Conduct interview, supervise, train, schedule, counsel and evaluate staff.
- Ensure laundry equipment and facility are in best operating condition.
- Perform laundry functions in complete compliance with guidelines and requirements.
- Manage and control departmental financial processing.
- Conduct budgeting, purchasing, payroll, forecasting and inventory control.
- Report to the Housekeeping Manager and /or the Executive Housekeeper about activities progress and issues if any.
- Ensure to maintain top level cleanliness by following set policies, standards and procedures.
- Lead staff relations effectively within laundry department.
- Handle concerns of guest and follow up on activities as required.
- Conduct communication meetings once in month and ensure employee performance effectively.
- Ensure to promote actively team work within laundry department and maintain strong interdepartmental relations.
- Plan, organize and hire all laundry colleagues.
- To supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed.
- To supervise outsourced laundry services, for quality and standard procedures.
- To ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up.
- To ensure a correct and economical use of all the chemicals and that the formulas are respected.
- To ensure a proper storage of the chemicals, respecting the environmental procedures.
- To maintain the linen and laundry par stocks.
- To ensure laundry staff has a full knowledge of all the textiles and their proper care.
- To constantly check the linen, uniform for cleanliness and defects and to recommend replacement if necessary.
- To maintain constant linen flow to the floors and the outlets.
- To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms.
- To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity reports.
- To assist laundry and housekeeping operations during daily peak hours.
- To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.
- To ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility.
- To maintain complete and readily accessible files.
- To continuously study and evaluate the operations and procedures to increase revenue and productivity.
- To ensure proper handling of lost and found items.
- To participate in monthly inventories.
- To follow up daily check lists.
- To ensure a proper use of the telephone etiquette as per Rixos standards.
- To call the Assistant Executive Housekeeper/ Executive Housekeeper for advice in serious cases or if an approval is required.
- To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To ensure a proper coverage and supervision of the Laundry at all times.
- To respect schedules, terms and deadlines as agreed with the Management.
- To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
- To conduct / attend a daily line up briefing with the Laundry team to recapitulate tasks and activity.
- To share daily activity highlights with the Assistant Executive Housekeeper and / or Executive Housekeeper, including internal and external guest opportunities.
- To assist in fulfilling administrative responsibilities and monitoring activities.
- To be an ambassador of the Laundry and of the hotel, in and outside the work place.
- To assist in interviewing potential candidates and in new employees integration in liaison with the HR Department.
- To create an atmosphere of high morale and a happy working relationship among the staff.
- To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction.
- To ensure trainings and regular “refresher” courses are conducted and attended as scheduled.
