Community Services Specialist-Wright State Student Housing

Community Services Specialist – Wright State Student Housing

Summary

The Community Services Specialist directly supports the administrative functions of the property management team. Focus areas include maintaining excellent resident relations and overseeing other residential specific processes. This role works closely with the office and maintenance teams. Crawford Hoying is dedicated to exceptional customer service, which includes interactions with residents, guests, and coworkers. Employees are expected to use their best judgment in determining the most appropriate course of action, using customer service as a guiding principle.

Job Responsibilities (responsibilities may include but are not limited to the following)

Administration

• Serve as the first point of contact for resident service calls, requests, and problem solving
• Lend administrative support to managerial staff
• Assist with key administration process and maintain key control
• Ensure residents are in compliance with community rules and policies
• Provide any assistance needed to ensure excellent resident relations and resolve all issues in accordance with company standards; maintain records of each issue and response

Physical Asset Management

• Routinely walk the property and make recommendations to ensure the highest level of curb appeal
• Assist the facilities team with the move-in/move-out inspection process; coordinate with the maintenance team to ensure a timely recondition of residential units

General

• Respond to and collaborate with peers in a timely and supportive manner
• Identify patterns and problem areas and make recommendations to management on areas of improvement
• Effectively prepare for meetings (e.g., create an agenda, provide work product and reading materials, create a collaborative discussion environment, assign and follow up on tasks)
• Conduct all duties in accordance with company Fair Housing regulations, employment law, the Fair Credit Reporting Act, EPA and OSHA regulations, and all other laws pertaining to residential property management
• Perform other duties as assigned

Performance Objectives (objectives include but are not limited to the following)

• The 7 Core Values that Crawford Hoying has established to maintain its desired culture
• Ownership and accountability
• Flexibility and effectiveness when interacting with residents, tenants, vendors, and coworkers
• Customer service feedback
• Asset net operating income
• Strategic approach to problem-solving and troubleshooting
• Timeliness and transactional accuracy

Preferred Knowledge, Skills, Education, and Experience

• A minimum of 2 years of true property management experience
• An understanding of accounting principles and budget processes
• Strong analytical, organizational, problem-solving, and multitasking skills
• Proficiency with Microsoft Office products
• Excellent verbal and written communication skills
• A sense of urgency and responsiveness when following up on matters
• Exceptional customer service and an ability to develop a rapport with people
• An ability to effectively interface across all departments
• Negotiation and conflict-resolution skills
• An ability to give clear direction and respond to inquiries
• Project management skills, including planning, organizing, and coordinating tasks
• Valid driver’s license

Work Environment

The Community Services Specialist interfaces with external and internal customers, residents, employees, and vendors on a regular basis. Work hours are typically 8:00 am to 4:30 pm. This employee may need to work weekends (Saturday and/or Sunday) from time to time, based on needs, and must be available to work after hours, as needed.

Reporting Structure

The Community Services Specialist reports to the Business Manager and supports the District Property Manager as needed.

Physical Requirements

This employee’s physical condition and performance must be sufficient for the consistent and successful completion of the responsibilities and professional standards defined for this position. This position frequently requires standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling, and may require lifting and/or moving up to 25 pounds. The Community Services Specialist may be required to drive during the course of their day.