Administrative Supervisor

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. Overview Join Gallagher - A Global Leader in Insurance, Risk Management and Consulting Are you ready to take your career to the next level with a company that values innovation, collaboration and professional growth? Gallagher is a global leader in insurance broking, risk management, and consulting, with over 71,000 employees across 130 countries. We combine global reach with local expertise, and our commitment to being a socially responsible and ethical organisation is expressed through our Shared Values, The Gallagher Way. About the Role As the Administrative Supervisor, you will oversee the end-to-end administrative, policy servicing, renewal, and account management processes. Acting as a key liaison between clients, insurers, and internal teams, you will coordinate policy issuance, renewals, claims, billing, collections, and documentation. Your role will focus on ensuring operational efficiency, data accuracy, and exceptional client experiences, while supporting business development and account retention efforts. Key Responsibilities Sales and Account Management Coordinate with insurers to ensure timely policy issuance and endorsement processing. Review issued policies and endorsements to confirm alignment with placement slips or client requests. Accurately book policies and endorsements in the SAIBA system and prepare them for approval. Ensure timely transmission of policies, endorsements, and billing to clients within 7 days of receipt. Send transmittal and collection emails and follow up on outstanding payments. Proactively remind clients of upcoming policy renewals and prepare renewal proposals for review and approval. Ensure accounts are renewed at least one month prior to expiry and transmit renewal policies and billing within 7 days of client advice. Assist clients with queries, additional needs, and claims facilitation, ensuring adherence to agreed turnaround times. Maintain an updated master list of accounts, including employee, property, and vehicle listings. Monitor receivables and collaborate with the Collections team to ensure timely payments. Administration Accurately encode data in the SAIBA system and maintain up-to-date monitoring forms. Organise and maintain an efficient filing system for both electronic and hard-copy documents. Client Engagement Ensure accurate documentation and a smooth transition for newly acquired clients, coordinating with marketing and business development teams. Be available to address client inquiries, orientations, and other service-related matters. What We’re Looking For Bachelor's degree in Business Administration, Management, Insurance, Finance, Marketing, or a related field. 3–5 years of experience in insurance brokerage, insurance operations, policy administration, account management, or client servicing. Prior supervisory or team lead experience is preferred. Strong understanding of insurance processes, including policy issuance, renewals, endorsements, billing, collections, and claims coordination. Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook. Experience using insurance management systems (e.g., SAIBA or similar platforms) is preferred. Excellent organisational and documentation management skills with strong attention to detail. Strong communication and customer service skills with the ability to build and maintain professional relationships. What’s on offer At Gallagher, we believe in empowering our people to thrive both professionally and personally. Here’s what you can look forward to: Competitive Pay: Be rewarded for your hard work with a competitive salary Performance-Based Bonus/Incentives: Celebrate your achievements with performance-based rewards Company Paid Leaves: Enjoy time off to recharge and focus on what matters most Medical & Life Insurances: Comprehensive coverage for you and your dependents Bereavement and Burial Assistance: Support during difficult times Retirement Benefits: Plan for your future with our retirement benefits Ready to Apply? Take the next step in your career and join a company that invests in your success. Apply now Gallagher Careers For further information, please contact our Talent Acquisition team at hcce.ph@ajg.com Important Information: Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or an external third-party provider. Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.