Duty Manager

• Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
• Assist the Front Office Manager in all aspects of his/her duties
• Ensure repeat guests and other VIPs receive special attention and recognition
• Control room availability, room types, accuracy of room count and rate categories
• Maximize occupancy, revenue & average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
• Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
• Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Developed and executed training programs for staff, enhancing service consistency and team performance, contributing to improved guest satisfaction and service consistency.
• Verifying daily loyalty program points using HotelLink and ACDC platforms, ensuring all eligible guests receive their points and making adjustments as necessary.
• Ensured full brand compliance through regular audits, SOP enforcement, and ongoing team coaching to maintain operational standards.
• Acted as the main escalation point for guest issues, ensuring timely resolution of complaints and maintaining high guest satisfaction scores.
• Train, guide & support the team in providing outstanding guest welcoming and experiences.
• Good organisational skills
• Ability to manage a multi-cultural workforce
• Excellent leadership & communication skills
• Previously working in Accor is a plus
• Knowledge of opera property Management System
• Flexible management style to meet the challenges of a changing work environment
• Good knowledge of the entire Front Office Operations
• Must be a self-starter, coach & mentor who can motivate the Team to perform their best

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.