Senior Manager, Digital Product Management

Senior Manager, Digital Product Management

• *Job Title: Senior Manager, Digital Product Management** **Location:** Phoenix **Job Responsibilities:** - Provide oversight and governance of third parties across the Digital Banking platform team. - Ensure that third party suppliers operate within the Third Party Lifecycle Management (TLM) framework. - Serve as the primary relationship lead between the company and contracted third party servicing partners. - Understand business objectives and customer needs, identifying creative ways to leverage capabilities and develop innovative solutions. - Collaborate closely with Technology as a key partner interfacing back with business teams to ensure best-in-class delivery and customer outcomes. - Establish and maintain effective working relationships with the product operations team. - Monitor and improve processes related to third party servicing to minimize risks and ensure corporate reputation remains intact. - Conduct contract testing to ensure compliance with AEMP 10. - Oversee and evaluate the implementation of new products and services offered by the company at each third-party vendor to ensure quality and appropriate risk mitigation. - Collaborate effectively with all stakeholders and partners to ensure regulatory compliance. - Partner with Operation Excellence, Business, and Product Management teams to identify gaps, create new processes, and streamline existing processes. - Drive departmental standards and audit/review remediation. - Serve as an escalation point for partner-related issues and incidents. - Maintain vendor oversight for PRSAs and controls. - Support financial management including invoice/SLA credit validation and monitoring for accuracy. - Support third-party monitoring/tracking of Business Continuity and DR exercises and validation results. **Qualifications:** - Minimum of 6+ years of vendor and contract management experience. - Strong relationship-building skills with the ability to effectively influence, collaborate, and work across multiple business groups and functions. - Ability to work independently with minimal supervision. - Strong organizational, negotiation, and communication skills. - Ability to drive and manage multiple projects/priorities to completion and meet deadlines. - Analytical mindset with the ability to transform ideas into actionable plans. - Ability to execute under pressure. - Demonstrated proficiency in Microsoft Office related products (Excel, PowerPoint, Project, Word). - Proven effective people leader skills. - Experience working in or with various governance and second and third lines of defense organizations to support, challenge, and promote objectives. - College degree preferred.