Poza Bartender

ABOUT L'ERMITAGE BEVERLY HILLS L'Ermitage Beverly Hills has been a sanctuary of elegance and discretion since 1975. An exclusive Five-Star, AAA Five Diamond, Two Michelin Keys property, we are committed to delivering world-class hospitality in an intimate and refined environment. Every team member contributes to the timeless experience that defines L'Ermitage and is committed to offering travelers excellence in hospitality.

As a Bartender at Poza, rooftop pool, restaurant and bar, you are the artist behind the bar and the energy behind the experience. You will craft cocktails with precision and creativity, deliver impeccable service, and help shape the culture of our rooftop scene. Your passion for mixology, storytelling, and connection will make every guest feel like they've discovered something truly special.

JOB SUMMARY

• Greet, direct, seat, and take food and beverage orders. Serve guests in accordance with company standards.
• Adhere to all beverage pour and recipe standards.
• Communicate inventory needs to appropriate manager.
• Be knowledgeable of all food, wine, beer, alcohol, and specialty cocktails offered.
• Conscious wine knowledge with ability to make pairing suggestions.
• Use the suggestive selling methods. Must continuously strive for revenue growth.
• Understand and communicate daily specials and specialty menus to guests.
• Understand and practice safe serving practices as they relate to alcohol service, such as recognizing intoxication and refusing service to a guest. Consult with Restaurant Management when support is needed.
• Be perceptive, proactive, and engaging. Anticipate your guest's needs. Personalize the guest experience when possible; remember your guest and their requests
• Complete pre-shift preparation such as preparing and stocking garnishes, pre-mix, and ice. Create syrups and in-house infusions.
• Complete side work and closing tasks as required such as cleaning, sanitation of ice bins, and restocking for next shift.
• Operate efficiently and calmly throughout peak service times and high stress situations. Seek assistance from leadership when needed to ensure guest satisfaction.
• Properly open and close beer taps.
• Polish glassware, record any breakage.
• Maintain bathroom spaces during shift.
• Remove trash. Restock service stations and service bar areas.
• Make coffee, tea, and espressos.
• Prepare and present final bill to guest for payment. Obtain settlement and process using the POS system with adjusted tip if noted.
• Reconciliate cash, accurately charge credit cards, and make appropriate cash deposits at end of shift.
• Check out with manager once shift is complete.
• Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to Food & Beverage management.
• Assist team members as needed to promote a positive teamwork environment.
• Practice conscious knowledge of food allergies and safety. Communicate allergy concerns to guests.
• Escalate associate concerns to Restaurant Manager.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

ESSENTIAL FUNCTIONS OF THE JOB

• Ability to remain standing for up to 8 hours
• Ability to lift items overhead. Ability to bend and reach frequently and repetitively during a shift.
• Ability to remain in a standing or walking position for 90% of shift, given moderate rest breaks.
• Ability to move up and down stairs
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 50 lbs.
• Ability to use repetitive manual dexterity, such as typing, polishing, using hand tools, and fixing small items
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to bend and kneel
• Ability to visibly survey property areas clearly
• Ability to view a digital computer/tablet screen
• Ability to communicate and exchange information effectively, often in a public/group setting
• Ability to read, write, speak, and understand English
• Ability to complete a satisfactory background check
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Ability to work flexible hours based on business needs including midweek and weekend days

TECHNOLOGY AND EQUIPMENT USED

• Point of Sale Software / Credit Card Processor (Micros)
• Reservations Software and iPad tablet
• Multi-line Phone System
• Time Keeping & Payroll Software
• Scheduling Software
• Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer bucket)
• CO2 Soda Fountain System
• Refrigeration/Freezer Systems
• Keg storage Systems
• Automatic Dishwasher

WORKING ENVIRONMENT

• Work will primarily take place in a hotel resort and restaurant environment, in both guest-facing and employee back of house areas.
• Some seasonal exterior work with exposure to extreme temperatures and weather conditions.
• Group and solo work.
• Exposure to various hazardous chemicals, to be used only as instructed.

KEY SKILLS & EXPERIENCE REQUIRED

• 1-2 years professional bartending experience at a full service, high-paced luxury or lifestyle cocktail bar.
• High School diploma/GED.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Strong beverage knowledge with understanding of cocktail recipes, spirits, wine, beer, and sake.
• Mixology or Sommelier certification are a plus.
• Able to complete a satisfactory background check.
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Expresses sincere enthusiasm for the role and passion for food and beverage.
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

L'Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.