Case Manager

Summary

This is a part-time position that will work as part of a team that utilizes a Harm Reduction and Housing First Model to assist people who have experienced long-term homelessness by meeting them where they are with housing as a primary focus. Team members will respond to each participant’s unique needs and goals, recognizing their resiliency and supporting them through challenges by providing on-going support in accessing community services to ensure stability in housing and integration in the community. The position works at several housing sites in Ramsey County.

This is a Part-time Pos ition at 20-25 hours per week. Hours for this position are weekdays , flexible.

Responsibilities

Provide effective case management to program

• Maintain a caseload of 7-10 participants.
• Complete intakes and assist with tenancy application process with new participants.
• Meet weekly with participant s with at least one home visit per month in the participant's apartment s.
• Partner with participants to develop self- defined goals focused on improving stability and achieving greater economic independence.
• Orient participants to the program’s service policies/procedures and expectations.
• Offer regular and meaningful contact with participants to maintain trust, assist in crisis prevention , and help meet individual needs.
• Support participants to connect with appropriate community resources .
• Build relationships with property managers and facilitate communication with participants regarding ongoing tenancy concerns, and property issues.
• Provide transportation and accompany residents to appointments related to their goals.
• Provide flexible services during times that meet client needs.

Partner with participants for housing stability

• Partner with participants to address barriers to housing such as lack of identifying documents, warrant closures, evictions and/or criminal record expungement, etc.
• Partner with individuals to complete tenancy education to understand their lease a s well as their rights and responsibilities as a tenant.
• Partner with participants to obtain furniture and other necessary household items.
• Partner with participants to address housekeeping and environmental needs.
• Partner with participants to prepare for moving on to independent housing.

Partner with program participants to increase financial stability:

• Partner with participants to establish and maintain eligibility for government benefits such as Housing Support, MFIP, SS I, and health coverage .
• Partner with participants to connect with education, training, and/or employment.
• Partner with participants to improve financial health by developing realistic budgets and spending plans.

Complete accurate and thorough documentation and recordkeeping in a timely manner :

• Maintain individual electronic Client Track files, including timely detailed case notes of each interaction .
• Understand and comply with necessary documentation for Housing Support .
• Maintain accurate records including employee time sheets , credit card , and mileage reimbursement .

Provide positive representation of SHS through public relations and networking:

• Communicate and coordinate services with all team members. Attend regular team meetings as well as other required meetings at the agency and community level .
• Interpret the agency’s mission and its programs effectively to constituents .
• Attend and participate in professional training , workshops and site visits .

Commitment to racial equity and social justice

• Work within and across agency departments to build a culture of equity and antiracism.
• Evolve knowledge and strategy of equity and antiracism on an individual and team level.
• Participate in meetings, training , and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.

Demonstrate essential knowledge, abilities, and skills

• Ability to take initiative, think critically, be flexible, and solution focused.
• Ability to work very well independently, with excellent skills in teamwork and collaboration.
• Ability to establish and maintain effective working relationships within and outside the organization.
• Possess excellent computer skills, with experience in Office 365, Word, Excel, and Outlook; Demonstrate the ability to learn additional computer skills/ program as necessary.
• Ability to maintain confidentiality.
• Ability to promote a professional work environment that is affirming, respectful, culturally competent, and rooted in anti-racist practice .
• Maintain appropriate professional boundaries in all interactions with guests, volunteers, staff and the public

Please note , this job description is not designed to cover or contain a comprehensive listing of activities, duties , or responsibilities that are required of this position . Duties, responsibilities and activities may change at a ny time with or without notice. Employees may provide back - up for other advocates during periods of absence or during times of increased workloads.

J ob Requirements

• Bachelor’s degree in human services and/or related field of study OR equivalent experience is required .
• B road knowledge of housing resource s .
• Driver’s license and personal vehicle required .

Desired

• Experience working with individuals who are homeless or have personal experience of homelessness.
• Experience working with adults with mental health and/or chemical health concerns are strongly preferred .

Essential Physical Functions

• Must be able to read, write, hear, and speak at a proficient level of English, and communicate by phone, text and email .
• Must be able to move about the community and public places (such as apartment buildings ) with awareness of personal safety.
• Must be able to lift items up to 25 pounds on an occasional basis.