Director Compliance & Enforcement - Consumer

Director Compliance & Enforcement - Consumer

About this role

Mana ge a por tfo lio of complian ce and enf orcement act ivities de signed t o protect consumers thr oughout the State

Mana ge a large team of inv es tigators and insp ectors enf orcing the Australian Consumer Law and a range of sec tor specifi c regulation such as Charitable Fundraising, Fuel Check , Incor porated Associations, Community Gaming , Motor Dealers, Gas and Electrical, Partnersh ips

Public Service Executive Band 1 Remuneration Range

About the role

NSW Fair Trading is looking for a strate g ic a nd thoughtful individual to lead compliance and enforcement efforts spanning the full spectrum of consumer affairs regulation including the Australian Consumer Law, specialist and sector-based regulatory regimes across a suite of approximately 25 statutes that define NSW’s consumer protection. You will be responsible for safeguarding consumers, improving trader behaviour, and ensuring fair, safe and competitive markets across the state.

As Director Compliance & Enforcement – Consumer Affairs , you will lead a directorate responsible for delivering high-impact compliance programs, investigations, strategic enforcement activities and the delivery of major consumer safety initiative s including priorities such as lithium-ion batter ies, e-bikes, failure to supply second hand vehicles and unfair contract terms. You’ll guide multi-disciplinary teams, manage complex regulatory matters, and ensure NSW remains a national leader in consumer safety.

In this role, you will

Lead large multi-disciplinary teams focused on inspections , investigations and compliance programs

Make risk ‑ based decisions on enforcement priorities, determining when to escalate matters, pursue prosecutions, or adopt education ‑ based interventions

Drive uplift in compliance, education and enforcement programs, ensuring they align with NSW Fair Trading’s comp liance a nd en forc ement priorities and national regulatory best practice

Collaborate with legal, policy, and executive stakeholders to shape enforcement strategy

Influence industry behaviour by engaging with consumer affairs industry groups, national regulators, and law enforcement bodies to deliver coordinated compliance outcomes

Champion a culture of continuous improvement, innovation and accountability

Liaise with other consumer p rotection regulators such as the Australian C o mpetition and Cons umer Comm is sion and Consumer Affa irs Victoria

We ’ re seeking a n influential and strategic leader who thrives in complex, high ‑ visibility environments. You bring:

Demonstrated experience leading large, complex, multi ‑ disciplinary teams, and building regulatory capability at scale

Strong experience in prosecution and regulatory enforcement, with a risk-based approach

Expertise in regulatory compliance and consumer safety frameworks

Proven ability to lead large, multi-disciplinary teams across inspections and investigations

K nowledge of the Australian Consumer Law

Strategic thinking, stakeholder engagement, and a commitment to public value

Ability to collaborate across government, influence industry, and represent NSW in national forums on emerging consumer safety and regulatory issues

For enquiries regarding this position, please contact Andrew Vouthivong Senior Advisor Talent Acquisition via andrew.vouthivong @customerservice.nsw.gov.au.

Your application should include an up-to-date cover letter (maximum of 1 page) and CV ( maxim um 3 pages ) which clearly details your relevant skills and experience to this position. Please include your cover letter in the same document as your CV.

Salary Grade Senior Executive Band 1, with the base salary for this role starting at $247,865 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact andrew vouthivong via Andrew.Vouthivong@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday, 30th July 2026 at 9:59am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here .

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au .

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