Desktop L1/L2 support

About Trideca

Trideca is a strategy, data and digital partner for technology transformation across Australia. We have worked with some of Australia's leading enterprise companies, including NAB, Suncorp, Optus, Medibank, AGL and many more, to help transform and strengthen their businesses.

In 2026, Trideca won the Australian Financial Review's Best Place to Work award for Professional Services. It's recognition of the culture we've built and the people who make it happen.

Working for Trideca, you will be challenged to think outside the box and do things you have not done before. We tackle unique challenges and work on innovative projects for our enterprise clients across various sectors. As part of the Trideca team, you will be able to embrace opportunities for growth with emerging technologies, in a fast-paced, collaborative, and rapidly growing environment across Melbourne, Sydney and Brisbane. AI curiosity runs through everything we do, and every team member is encouraged to test new tools, build practical AI skills, and bring that thinking into client work.

At Trideca, we cut through red tape to get things done efficiently. Join us for a dynamic career where you can make a real impact. You can learn more about us here: https://www.trideca.com.au/

About the role

Trideca is recruiting on behalf of a global asset manager with trading operations across Hong Kong, Singapore, Melbourne and Sydney. Their Sydney trading floor moves fast, and they're looking for an Desktop L1/L2 support Engineer who can match that pace: someone who thinks on their feet, communicates with polish, and can be trusted to run solo support for a floor of executives and traders.

If you're at your best working things out logically in an unstructured environment, and you take real pride in delivering support that's fast, calm and professional, this is a rare opportunity to own a high-visibility role at the centre of a live trading floor.

What You'll Be Doing

• Front-line support for trading floor and front office staff — desktop, Teams, email and general troubleshooting.
• Hands-on Microsoft 365 administration: managing devices through Intune and Entra, supporting Exchange, and handling SharePoint permissions.
• Basic troubleshooting of Cisco Meraki-managed network connectivity — diagnosing and escalating where needed.
• Base-level AV troubleshooting for meeting rooms and trading floor screens and audio.
• Logging and working tickets through JIRA, and staying responsive across Teams and email.
• Being the trusted, go-to face of IT support for a floor of senior executives and traders.
• Mid to senior level support experience, and the confidence to work solo in an unfamiliar, lightly documented environment.
• Genuine, hands-on Microsoft 365 administration experience — Intune, Entra, Exchange and SharePoint permissions — gained from actually running these day to day.
• Some exposure to Cisco Meraki-managed networks.
• First-class communication and presentation — this is a front office, client-facing environment where polish matters.
• A logical, methodical approach to troubleshooting, with the ability to isolate a problem without a documented process to follow.
• Experience in financial services, ideally supporting a trading floor or front office function.
• Experience supporting VIPs, executives or traders directly.
• A high-trust, high-visibility position at the centre of a live trading floor.
• Direct exposure to senior leadership and trading teams.
• The chance to make an immediate, visible impact from day one.

What You Bring

• Mid to senior level support experience, and the confidence to work solo in an unfamiliar, lightly documented environment.
• Genuine, hands-on Microsoft 365 administration experience — Intune, Entra, Exchange and SharePoint permissions — gained from actually running these day to day.
• Some exposure to Cisco Meraki-managed networks.
• First-class communication and presentation — this is a front office, client-facing environment where polish matters.
• A logical, methodical approach to troubleshooting, with the ability to isolate a problem without a documented process to follow.
• Comfort being the only support person onsite, five days a week.

Nice to Have

• Experience in financial services, ideally supporting a trading floor or front office function.
• Experience supporting VIPs, executives or traders directly.

Why This Role

• A high-trust, high-visibility position at the centre of a live trading floor.
• Direct exposure to senior leadership and trading teams.
• The chance to make an immediate, visible impact from day one.

What We Offer

You'll join a structured, highly capable engineering team with a dedicated Technical Lead and Senior Developers. You'll have full ownership of the QA automation strategy, backed by a strong safety net for professional growth, mentoring and collaborative architectural planning

Why Choose Trideca?

Empowering Women in Technology: We are committed to closing the gender gap in technology. With our dedicated road map for women, you'll find tailored opportunities to advance your career, supported by mentorship, leadership programs, Women in Technology Chapter and inclusive policies like menstruation leave and flexible working options.

Growth Through Learning: Your growth is our priority. At Trideca, you'll have access to a wide range of learning and development initiatives, from certifications and workshops to personal development programs, ensuring you are always at the forefront of technology and innovation.

Work Your Way: Our flexible work policy supports you to balance your personal and professional life.

Trideca Values

Clients Come First

We obsess over our clients; they mean everything to us and are central to everything we do. We take the time to understand them, so we can deliver outstanding experiences and create moments of WOW

Achieve Greatness Together

Business is a team sport, and we are here to win. We respect, value, and inspire each other to bring our best to 'raise the bar.' We will high-five you when you've nailed it and have honest discussions when you don't.

We Celebrate Our Differences

We are stronger and more successful when we include and appreciate different backgrounds, ideas, and experiences. Diversity helps us be more creative, solve problems better, and achieve more. By valuing everyone's unique contributions, we create a cohesive workplace where everyone can thrive and grow

Own Your Space

We own our space, relationships, and client outcomes. We are fully committed and accountable to ourselves and each other; we deliver what we commit to. We adopt a commercial outlook and expect everyone to think and make decisions like we are the CEO.

Debate, Agree, Commit

We champion open dialogue where every voice matters and ideas are rigorously challenged to create stronger solutions. Once we reach alignment, we commit fully as one team and execute with excellence and accountability.

Have Fun, Go Nuts

No explanation is required, have fun go nuts

We also believe that the unique contributions of everyone at Trideca is the driver of our success. To ensure that our products and culture continue to embrace everyone's perspectives and experiences, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. We are passionate about creating a workplace that fosters active participation and provides an equal playing field, where merit and accomplishment are the sole criteria for success. We encourage candidates from all backgrounds to apply. We celebrate the diversity of our workforce and are dedicated to creating an environment where everyone feels welcome, valued, and included.