Head, Core Operations

Lead and manage the Core Operations function in Namibia (comprising Account Origination, Account Maintenance, Processing , Centralised Reconciliation, Card Operations, Cash Operations and Domestic Payments) in line with regulatory requirements, market rules, directives, policies and deadlines to achieve defined targets and quality standards and minimize risk whilst maintaining a positive client experience.

Supervise the team that implements Intelligent Process Automation and Operations Effectiveness projects by applying project management methodologies and Consulting skills in order to achieve project success within approved parameters in terms of scope, cost and quality and successful delivery of the capabilities, practices and service offerings of the Intelligent Process Automation Centre of Excellence.

Bachelor of Commerce Degree in Finance and Accounting, Banking, Engineering Sciences
 

Experience: 

• 8-10 years: Working in a Corporate Operations environment. 

Key Impact Areas:

• Strategy, Leadership and Governance: Develop, communicate and drive the execution roadmap for Core Operations in Namibia, ensuring alignment with the Country Operations strategy and business priorities.
• Core Operations Service Delivery: Lead and manage Core Operations service execution teams to consistently meet defined service levels, quality standards and regulatory requirements.
• Risk, Control and Regulatory Compliance: Partner with relevant risk and governance functions to identify, manage and mitigate operational and regulatory risks within Core Operations.
• Operations Excellence and Continuous Improvement: Provide leadership, sponsorship and direction for Operations Excellence and automation initiatives within Core Operations in Namibia.
• Stakeholder Engagement and Collaboration: Establish and maintain effective relationships with internal stakeholders across the Bank to support integrated service delivery and issue resolution.

Behavioural Competencies:

• Business Acumen
• Independent Self-starter
• Innovative thinker
• Interpersonal Skills
• Ability to Navigate Complexities

Technical Competencies:

• Automation Acumen
• Automation Literacy
• Business Intelligence
• Client Relationship Management
• Continuous Improvement