Business Analyst (Summer Student)

Union: Non-Union
Number of Vacancies: 12
New or Replacement Position: New
Sites: Toronto Western Hospital (Krembil Discovery Tower) and various UHN outpatient clinics.
Department:  UHN Connected Care
Reports to: Manager
Wage Range: $18.00 - $20.00 per hour
Hours: 37.5 Hours Per Week
Shifts: Monday - Friday
Status: Temporary Full-time (2-4 month contract)
Closing Date: Open until filled

Role Summary
We are seeking summer students to support a large‑scale environmental scan of UHN’s outpatient clinics. The students will help build a clear, standardized understanding of how UHN’s 320+ outpatient clinics operate, supporting future planning, analysis, and system improvement initiatives.

Key Responsibilities

• Conduct comprehensive environmental and visual scans of outpatient clinic spaces
• Observe and document physical layouts, wayfinding, patient flow, and use of space
• Shadow clinic areas to understand workflows and day‑to‑day operations
• Perform audits, assessments, and data collection activities
• Review and analyze operational and access data (e.g., Epic, clinic volumes, phone line data)
• Track and document clinic scheduling structures
• Support current‑state process mapping and operational documentation
• Interview and engage clinic staff to understand clinic operations and practices
• Compile findings into standardized, clear, and digestible formats (e.g., templates, summaries, maps, and data sets)
• Identify operational variations, themes, gaps

• Applicants must be currently enrolled in an accredited high-school or post-secondary institution at the time of application.
• Experience with Epic EMR (Electronic Medical Record) would be an asset. 

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.