Polish-Speaking Player Support for Riot Games - Sofia, Fully Paid Relocation

Mercier Consultancy is pleased to partner with Riot Games to offer an exciting opportunity for a Polish-Speaking Player Support Specialist based in Sofia, Bulgaria, with fully paid relocation! Become a vital part of a leading global gaming company dedicated to providing outstanding player experiences. As a Polish-Speaking Player Support Specialist, you will assist Polish-speaking players by providing efficient and professional support to ensure their gaming experience is smooth and enjoyable. Your passion for gaming and excellent communication skills will contribute greatly to fostering a positive and engaging community. Key Responsibilities Deliver high-quality support to Polish-speaking players via email, chat, and social media channels. Investigate and resolve technical, gameplay, and account-related issues efficiently. Maintain thorough and accurate records of player interactions and support tickets. Work collaboratively with cross-functional teams to tackle complex player issues and enhance player satisfaction. Collect and communicate player feedback to Riot Games’ development teams for continuous improvement. Promote a positive and inclusive gaming environment through professional and empathetic communication. Stay informed of the latest updates, features, and trends relating to Riot Games products. Full relocation assistance to Sofia, Bulgaria will be provided to successful candidates.

Fluency in Polish and English, both written and spoken. Native language and nationality must be clearly indicated in your C.V. and/or Cover Letter. Strong communication and customer service skills. Experience in player support or other customer-facing roles is preferred. Passion for gaming and understanding of gaming culture. Excellent problem-solving skills and attention to detail. Ability to work independently and within a team in a fast-paced environment. Familiarity with customer support tools and gaming platforms is a plus. Willingness and eligibility to relocate to Sofia, Bulgaria, with full relocation support offered.

Financial support during relocation Fully paid training sessions from the office Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses