Customer Service Representative

Position: Consumer Services Specialist (7082318)

Duration: 6 Months of contract

Pay rate: $13.62/ hour

Location: Mason, OH 45040

Group Interview: Wednesday 8/2/2017

Start Date: Monday 8/7/2017

GENERAL FUNCTION:

The Consumer Services provides telephone and email support of Client’s Retail's North American Contact Center (NACC).

DUTIES & RESPONSIBILITIES:

· Communicating effectively and professionally with customer via phone, email and potentially live chat.

· Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service.

· Explaining pricing and insurance benefits

· Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns.

· Using up-sell and cross-sell techniques to maximize revenue

· Partnering with doctors to ensure prescriptions are valid

· Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical.

MINIMUM REQUIREMENTS:

· Must have an open/flexible availability to adapt to a floating work schedule

· Must exhibit excellent customer care, phone, communication and writing skills

· Must be able to calculate figures and amounts

· Knowledge of basic Microsoft applications and the ability to learn other computer software applications

· Must be willing to utilize excellent customer services skills - demonstrated outstanding customer service skills through high quality scores

· Must be able to adapt to evolving policies, procedures, and systems

· Must have strong organizational skills with the ability to coordinate and prioritize multiple tasks

PREFERRED REQUIREMENTS:

· Previous experience with consultative sales in an optical store setting is highly preferred

· Demonstrated outstanding sales skills

· Previous online chat experience is highly preferred

· Must not currently be on corrective action

EDUCATION: HS Diploma

SCHEDULE:

Training Hours: 8:30AM-5:00PM (2 weeks)

Then hours of operation is between 8:00 AM -9 PM M-F. 9 AM - 7 PM on Saturday.

Candidates must be available to work until 9 PM and/or Saturdays (if scheduled Saturday they will have a day off during the week).

Schedules do change and typically there is opportunity to change shifts after a certain amount of time Rotating Saturday shift is a possibility with this group starting after 8 weeks.