Customer Service Representative- Mason, OH

Since this is an urgent business requirement, I’d appreciate your prompt response. If you are interested, kindly send me an updated resume in Word format.

Start Date: July 17, 2017

Duration: 6+ months with possibility for permanent role

Pay Rate: $13.62/ hour on W2

Location: 4000 Client’s Pl, Mason, OH 45040, USA

Shifting Schedule: Starts from 11AM-3PM

11AM-7PM

12nn-9PM

1PM-10PM

3PM-11PM

GENERAL FUNCTION:

The Consumer Services provides telephone and email support of Luxottica Retail's North American Contact Center (NACC).

DUTIES & RESPONSIBILITIES:

· Communicating effectively and professionally with customer via phone, email and potentially live chat.

· Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service.

· Explaining pricing and insurance benefits

· Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns.

· Using up-sell and cross-sell techniques to maximize revenue

· Partnering with doctors to ensure prescriptions are valid

· Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical.

MINIMUM REQUIREMENTS:

· Must have an open/flexible availability to adapt to a floating work schedule

· Must exhibit excellent customer care, phone, communication and writing skills

· Must be able to calculate figures and amounts

· Knowledge of basic Microsoft applications and the ability to learn other computer software applications

· Must be willing to utilize excellent customer services skills - demonstrated outstanding customer service skills through high quality scores

· Must be able to adapt to evolving policies, procedures, and systems

· Must have strong organizational skills with the ability to coordinate and prioritize multiple tasks

PREFERRED REQUIREMENTS:

· Previous experience with consultative sales in an optical store setting is highly preferred

· Demonstrated outstanding sales skills

· Previous online chat experience is highly preferred

· Must not currently be on corrective action

Manager is looking for a more junior-level candidate with Accounting experience in a high-volume environment