Customer Service Representative

Job Title: Customer Service-EyeMed

Location: Mason, OH

Duration: Contract to Permanent Role

Pay Rate: $13.62/ hour

Shifting Schedule: Mondays-Fridays from 11:30AM- 8:00 PM

GENERAL FUNCTION:

Provide exceptional customer service and support to client’s members, providers and Store Divisions.

DUTIES & RESPONSIBILITIES:

• Provide member service support, over the phone, in a timely, consistent and courteous manner to Client’s members and providers

• Assist Client’s members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details

• Interface with providers to verify member eligibility and authorize services

• Review claims details, research payment issues, investigate provider network details

• Use system tools as appropriate to escalate issues between the various functional areas within Client’s

• Must meet Customer Care Center productivity and quality goals

MINIMUM REQUIREMENTS:

• Call Center experience preferred.

• 1 – 2 years of experience in a professional business environment preferred.

SKILLS & QUALIFICATIONS:

· Excellent verbal and written communication skills

· Excellent telephone skills

· Excellent active listening and comprehension skills

· Ability to demonstrate empathy to the caller’s situation

· Ability to provide exceptional customer service

· Exhibit resourcefulness in resolving problem situations

· Manage time and multiple tasks effectively

All your information will be kept confidential according to EEO guidelines.