Systems Support Engineer

Maintain & troubleshoot the DAC Aloha network, DNCS, and Guide platforms.

· Support all applicable Engineering Projects and training sessions for junior technicians.

· Organizes and performs all scheduled maintenance activities.

· Performs a variety of highly complex analytical duties of Comcast’s network including the IP Platform and Video platform.

· Reads and analyzes technical references to obtain knowledge of assigned Engineering Operations topics.

· Identifies common operational and technical problems standard solutions. Escalates more complex issues to senior engineers.

· Possesses limited responsibility for the CMTS, this is to include troubleshooting CMTS for issues.

· Provides surveillance for the network from the hub to the backbone.

· Monitors VOD run stats. Re-grooms existing channels.

· Uses all available tools to monitor and isolate outages across all video lines.

· Writes and drives action items for post-mortems on network events to ensure follow-up for all break/fix. Follows scripted M&P’s for break/fix.

· Acts as local liaison to identify, correlate, communicate, and verify customer impact for nationally managed care team events.

· Provides remote assistance of hardware replacements.

· Acts as the escalation point for advanced services.

· Works towards industry standard certifications and education.

· 2-5 years’ experience in Linux and shell scripting are required.

· Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Prashant Sharma,

Recruitment Specialist

Artech Information Systems LLC

360 Mt. Kemble Avenue, 2000 Suite, Morristown, New Jersey 07960

Contact : 973.967.3369 prashant.sharma@ artechinfo.com