Expert Service Operations

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM To assure SITA's competitive strength and business growth globally. Perform all Service Operations activities according to SITA standards and procedures. Maximizing customer satisfaction by the delivery of first-class support activities and integrating well in a multicultural, fast paced, international organization. To manage and assist the Service Operations team. WHAT YOU'LL DO Provide L3 support for network-related issues, including troubleshooting and resolving complex network problems. Monitor network performance and ensure high availability and reliability of network systems. Configure and maintain network devices such as routers, switches, firewalls, and load balancers. Implement and manage network security measures to protect against unauthorized access, vulnerabilities, and threats. Collaborate with other IT teams to design and implement network solutions that meet business requirements. Perform network upgrades and patches to ensure the latest security and performance enhancements are in place. Document network configurations, processes, and procedures for future reference and compliance purposes. Provide technical guidance and mentorship to junior network engineers and support staff. Qualifications WHO YOU ARE MUST TO HAVE Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 8 years of experience in network administration and support, with a focus on L2 and L3 support. Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS. Experience with network security technologies such as VPNs, firewalls, IDS/IPS, and NAC. Proficiency in configuring and managing network devices from vendors such as Cisco, Juniper, PaloAlto & Fortinet. Excellent problem-solving skills and the ability to troubleshoot complex network issues. Strong communication and interpersonal skills, with the ability to work effectively in a team environment. At least one of relevant certifications such as CCNP, CCIE, JNCIP Paloatlo Professional Network Security Professional is a must NICE TO HAVE: Expert knowlege and hands on experience in security networking ( Cisco ASA, Paloalto, Fortinet ) Experience in Legacy and SDWAN Experience in cloud networking and hybrid cloud environments. Experience with network monitoring and management tools such as DX NetOPS, Nagios, NGOSS .. etc Experience with network automation tools and scripting languages such as Python or Ansible is a great plus CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork EDUCATION & QUALIFICATIONS Degree in Computer Science Electronic Engineering or equivalent Telecommunications in country qualification applicable vendor / technology expert level certification or equivalent work experience- Recognized industry certifications such as MCSE MCSM MCITP MCM RHCE CCIE (for Network) IBM Expert- ITIL Foundation Certificate WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. WHO YOU ARE MUST TO HAVE Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 8 years of experience in network administration and support, with a focus on L2 and L3 support. Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS. Experience with network security technologies such as VPNs, firewalls, IDS/IPS, and NAC. Proficiency in configuring and managing network devices from vendors such as Cisco, Juniper, PaloAlto & Fortinet. Excellent problem-solving skills and the ability to troubleshoot complex network issues. Strong communication and interpersonal skills, with the ability to work effectively in a team environment. At least one of relevant certifications such as CCNP, CCIE, JNCIP Paloatlo Professional Network Security Professional is a must NICE TO HAVE: Expert knowlege and hands on experience in security networking ( Cisco ASA, Paloalto, Fortinet ) Experience in Legacy and SDWAN Experience in cloud networking and hybrid cloud environments. Experience with network monitoring and management tools such as DX NetOPS, Nagios, NGOSS .. etc Experience with network automation tools and scripting languages such as Python or Ansible is a great plus CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork EDUCATION & QUALIFICATIONS Degree in Computer Science Electronic Engineering or equivalent Telecommunications in country qualification applicable vendor / technology expert level certification or equivalent work experience- Recognized industry certifications such as MCSE MCSM MCITP MCM RHCE CCIE (for Network) IBM Expert- ITIL Foundation Certificate WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.