IT Manufacturing Support Technician

Primary Function of Position: 

The IT Manufacturing Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations, Infrastructure, Security, and Network departments. The scope support includes all computers, printers, cell phones, telecom (VOIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions, and various internal corporate supported business applications.

 

Roles and Responsibilities:

• Respond to requests for IT assistance directly from Engineering and Manufacturing, or as escalated from Tier I or II support  

• Be willing to work flexible hours on occasions when necessary 

• Document and maintain processes, best practices, knowledge base and training materials 

• Manage or participate in various assigned projects as needed 

• Ensure company and departmental goals as defined by management are met completely and on tim 

• Communicate with management to provide timely reporting of issues, status, and resolutions 

• Coordinate with Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion 

• Ensure high availability, reliability, and optimal performance of technology systems and services 

• Install software, troubleshoot issues, and respond to alerts from SCCM 

• Conduct regular inventory counts to ensure accuracy and compliance with processes

Required Knowledge, Skills, and Experience: 

• Bachelor’s or master’s degree relevant to the position is required  

• At least 3 years experience supporting a Windows operating system computing environment 

• Strong knowledge of Microsoft desktop operating systems 

• Working knowledge of Active Directory services and various business applications 

• Experience working in a shipping or manufacturing environment is a plus 

• Working knowledge with SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM, are a plus 

• Weekend and non-business hours support required as needed 

• Relevant certifications such as various MCITP, CompTIA and ITIL are desired 

• Must have strong customer service skills, organizational skills, and excellent communication skills both verbal and written 

• Should be flexible and able to complete projects outside normal daily duties as needed  

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.