Compliance Manager

Position Responsibilities:

1. Compliance Strategy & Culture

• Support the Chief Compliance Officer (CCO) and senior management in fostering a strong culture of ethics and compliance across Manulife Vietnam (MVL).
• Build and maintain strong, collaborative relationships with business units and compliance stakeholders to promote effective compliance practices.

2. Advisory & Policy Governance

• Provide expert advisory to process owners on the design, development, and implementation of internal policies, standards, and frameworks covering corporate compliance risk management (including Privacy & Data Protection, Records Management, and regulatory compliance).
• Ensure corporate compliance policies, procedures, and governance frameworks are well-documented, maintained, and effectively implemented.
• Advise and support business units in establishing compliant processes aligned with regulatory requirements.

3. Risk Management & Oversight

• Partner with the First Line of Defense (1LOD) to identify, assess, monitor, and report corporate compliance risks to the CCO.
• Oversee adherence to policies and procedures within assigned business units and products.
• Monitor regulatory developments, assess their impact, and update control frameworks accordingly.
• Coordinate and conduct in-depth analysis of complex compliance issues, providing practical and sustainable solutions.

4. Monitoring, Testing & Reporting

• Lead and execute compliance review programs (scheduled and ad hoc) focusing on regulatory compliance risk management and adherence to legal and internal standards.
• Ensure timely and accurate preparation of compliance reports at business unit and divisional levels.
• Maintain and update global compliance systems (e.g., Archer).

5. Stakeholder Engagement & Representation

• Represent Corporate Compliance in business and functional risk committees, providing independent oversight and guidance.
• Engage with regulators as required and support regulatory interactions.
• Participate in industry forums and working groups to address emerging compliance issues and share best practices.
• Collaborate across functions to ensure alignment between compliance requirements and business objectives.

6. Training & Capability Building

• Develop and deliver targeted compliance training programs for business units and compliance teams to enhance awareness and capability.

7. Projects, Leadership & Operational Support

• Lead and contribute to strategic, cross-functional, and regional/global compliance initiatives.
• Provide oversight and backup support for key compliance activities (e.g., incident reporting, exception handling, marketing material reviews).
• Perform other duties as assigned.

Required Qualifications:
• College/University Degree and/or equivalent experience
• Minimum 5 years of related insurance, financial services, compliance and management experience.
• Excellent organizational skills
• Excellent written and verbal communication skills
• Strong technology skills including knowledge of applicable compliance or business systems
• Strong ethical compass
• Comprehensive knowledge of the financial services industry with an advanced understanding of the Company’s businesses.
• Advanced understanding of the regulatory environment in which the Company operates and as strong understanding of key compliance requirements applicable to the business.
• Ability to work independently
• Ability to facilitate decision making across groups in the company
• Ability to embrace change; strong change management skills.
• Ability to analyze technical information, make appropriate recommendations to decision makers and ability to make decisions Decision.

Preferred qualification:

Experience, knowledge and qualification in Data Privacy, Risk and Control is a plus.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

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