Reservations Agent- Coeur d'Alene Resort

Now Hiring: Reservation Agent at Coeur d’Alene Resort Be the first friendly voice guests hear as you help them plan their perfect stay About Coeur d’Alene Resort: Our resort offers luxury accommodations and unforgettable experiences. We are looking for a detail-oriented Reservation Agent to join our front desk team and assist guests in booking their stays with ease and professionalism. The Role: As a Reservation Agent, you will handle incoming calls and online requests, provide information about room availability, rates, and resort amenities, and ensure accurate and efficient booking processes. Key Responsibilities: Respond promptly and courteously to reservation inquiries via phone, email, and online systems Assist guests with booking rooms and special requests Provide detailed information about resort accommodations, packages, and policies Maintain accurate reservation records and update systems accordingly Coordinate with other departments to accommodate guest needs Handle billing and payment processing as needed What We’re Looking For: Previous experience in reservations or customer service preferred Strong communication and interpersonal skills Attention to detail and accuracy Ability to multitask in a fast-paced environment Proficiency with reservation software and basic computer skills Friendly and professional demeanor Why Join Us: Work in a beautiful resort setting with a dedicated team Play a key role in creating memorable guest experiences Access to resort-wide employee benefits and perks Benefits & Compensation Wage: 18/hour + incentives Daily Perks: Employee meals Free parking Uniforms provided with in-house laundry service 20% discount at all resort restaurants 10% discount at participating local businesses Free daily cruises (subject to availability) Discounted room and golf rates Health & Wellness: Medical, dental, vision, and life insurance (available to full-time employees after 60 days) Access to an on-site clinic exclusive to resort employees with benefit coverage Flexible reimbursement plan Retirement: 401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment) Paid Time Off: After 6 months: 7 days After 1 year: 10 days After 2–4 years: 15 days After 5+ years: 20 days Holiday Pay: Time and a half for hours worked on Thanksgiving and Christmas