Customer Solutions Coordinator – Post Sales Support

As the Customer Solutions Coordinator – Post Sales Support you will be responsible for providing exceptional multi-channel customer service and ongoing loyalty, by understanding customer issues and needs, and finding a resolution to post sale enquiries and escalated complaints. 

*Please note this role is full time hours

Key responsibilities include, but are not limited to:

• Providing frictionless post sale service across multiple channels to customers seeking support on promotional, post-sale, Gold Service Extras, Home Services or centralised complaint channels.
• Promptly investigating, triaging or resolving customer complaints to reach satisfactory outcomes that compliantly drive customer engagement and loyalty.
• Collaborating with internal and external stakeholders (for example Contractors, outsourced service providers, suppliers and agents) to better meet customer needs and improve processes that impact customer satisfaction.
• Identifying, investigating and escalating issues which may indicate defects that could result in compliance breach, reputational risk or financial loss.
• Supporting processing of customer requests and administrative needs to support customers and the Customer experience function.
• Ensuring the secure management of customer data to ensure transparency and accuracy of all customer information throughout the customer lifecycle.

To be successful in this role, you will need:

• Frontline customer service preferable.
• Retail instore sales or administration experience highly desirable.
• Experience with Microsoft Office suite.

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!