Captain - Fairmont Gold

• oversee and ensure the smooth daily operation of the Fairmont Gold Lounge.

• Consistently deliver professional, friendly, and engaging service in line with Fairmont Gold standards.

• Lead service within the Fairmont Gold Lounge, ensuring menu offerings and food presentation consistently meet brand standards.

• Foster high team morale and a strong spirit of collaboration to maintain exceptional service levels.

• Motivate, guide, and provide continuous support, coaching, and development for all team members.

• Support the training and onboarding of new colleagues while providing ongoing development for existing team members.

• Develop and maintain strong guest relationships to build loyalty and enhance the Fairmont Gold experience.

• Assist guests with hotel facilities and services in a knowledgeable, professional, and helpful manner.

• Provide exceptional and personalized information regarding local attractions and points of interest.

• Coordinate with the Front Office regarding hotel events, group arrivals, and special functions to ensure seamless service delivery.

• Ensure accurate billing procedures for Fairmont Gold groups and individual guests.

• Participate in the Manager on Duty program for hotel restaurants as required.

• Maintain a strong focus on Health & Safety and actively contribute to a safe working environment.

• Support and actively engage in the hotel’s environmental and sustainability initiatives, including department-specific programs.

• Adhere to all hotel policies, procedures, and the established code of ethics.

• Work assigned shifts in other Food & Beverage outlets as directed by Management.

• Perform additional duties and responsibilities as assigned by Management.

• Uphold the highest standards of internal and external guest service at all times.

• One year of supervisory experience in a hotel restaurant or lounge (four-diamond hotel).

• Two years of progressive experience in a high-volume hotel restaurant or lounge.

• Must have thorough working knowledge of hotel food & beverage operations.

• Good English communication skills

• Proven leadership, motivational, decision-making, and problem-solving skills.

• Strong business acumen with an understanding of hotel financial reporting structures.

• Excellent, proven food & beverage product knowledge is required.

Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus