Housekeeping Attendant

• Ensure the highest levels of guest service through the application of all Fairmont standard operating policies

• To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room
• To stock up all pantries with clean linen according to par-stock
• To assist the linen room as required with daily tasks.
•  To report immediately any Lost and Found article(s) to the Royal Service office
• To report any equipment which is malfunctioning
• To be responsible to sign for assigned key, pager, work paper and return by end of shift
• To vacuum all corridors and staircases as assigned by section
• To bring any guest supplies weekly to pantries according to weekly order list
• To note all guest requests received via Royal Service Office/ Supervisors and carry out exactly all requests
• To move furniture from time to time

• To refill daily chemicals
• To clean all walls lights/ceiling lights as required
• Assist with other responsibilities and duties in the absence of other team members or other tasks assigned by the manager
• To assist with the removal of guestroom drapery for cleaning
• To conduct deep cleaning tasks as assigned (eg. Spot carpet cleaning, shower head de-scaling, etc)
• To replace guestroom light bulbs as they break

• To keep Housekeeping Office, floor pantries, storerooms clean and tidy at all times
• To report anything which could be classed as a Health and Safety hazard
• Assist in on job training of new House Attendants as and when required
• To attend an training courses given by Housekeeping and Human Resources
• To comply with any reasonable request by the Supervisor and Hotel Management

• Competency in verbal English essential
• Previous experience in Hotel Housekeeping department desirable
• Previous experience in customer service desirable
• Previous experience in 5 star property desirable
• Dynamic, energetic and thrives under pressure

Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus