ITSM Analyst, Business Relationship Management

At Intact, insurance is not about things. It’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.

As Canada’s largest provider of property and casualty insurance, we’re not only leading our industry, but we’re redefining what it means to work for it. As a recognized top employer, we’re committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters.

Your Job

We are looking for an Analyst, Business Relationship Management for our ITSM team.

Workplace: Anjou (7101, Jean-Talon E)

Hiring Manager : Olivier Fagang

Role: Under the supervision of the ITSM Manager , acting as ITSM representative for a dedicated line of business.

As dedicated line of business IT representative

• Point of contact for IT Community
• Involved in IT line of business service offered
• Involved in line of business specific requirements
• Involved in system criticality definition
• Involved in Incident, change and problem management
• Involved in User experience initiatives
• Involved in project prioritization
• Involved in continues improvement initiatives
• Prepared and presented activities review and project to upper management

Your Skills

• Undergraduate university degree
• At least 5 years of experience business analysis experience or business relationship management
• Advanced bilingualism (French and English)

Skills required

• Sense of ownership, take charge effectively
• Demonstrate leadership
• Analysis and correlation skills
• Ability to adapt quickly
• Good judgment
• Priority management: be able to carry out several mandates simultaneously and successfully
• Teamwork and collaborative work
• Gifted for interpersonal relationships
• Autonomy

Here are a few reasons why others have joined our team

• An award-winning, inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• Flexibility in how and where you work
• A comprehensive financial rewards program that recognizes your success
• An extensive, flexible benefits package
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
• A casual ‘dress for your day’ culture that encourages you to be yourself
• A $350 annual wellness account that promotes an active lifestyle

Closing Statement

We are an Equal Opportunity Employer

At Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.

Background Checks

As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that internal and external candidates will be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.

Internal Candidates

For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

Eligibility to Work in Canada

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

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