Executive, Customer Happiness

Job Description

YOUR ROLE AS A Executive, Customer Happiness: To support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email. Here’s what an ordinary day looks like :

WHAT YOU WILL CHAMPION

● Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web. ● Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services. ● Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services. ● Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; ● Generate sales or do upselling while providing exceptional service to meet personal and team sales target. ● Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support. ● Participate in training and development activities. We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.