Customer Success Manager

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Are you passionate about helping customers succeed in their cloud journey? Do you enjoy building trusted relationships and translating data into actionable insights? Would you like to play a key role in driving adoption and value from Microsoft 365 and Azure services?

At SoftwareOne, you will join our Cloud Success organization, working closely with Sales, Cloud Operations, and Technical Consultants to support customers across Microsoft 365 and Azure environments. The team focuses on delivering a seamless customer experience and driving long-term value from cloud investments.

Role purpose

As a Client Success Manager, you will act as a trusted advisor to customers, ensuring successful onboarding, effective cloud consumption, and ongoing optimization. You will help customers understand their usage, manage costs, and achieve their business outcomes through Microsoft cloud solutions.

What you will do

• Drive customer onboarding – Coordinate onboarding for Microsoft 365 and Azure subscriptions, ensuring a smooth transition from sales to delivery and clear setup guidance
• Manage cloud consumption and billing insights – Review usage data, explain billing structures, and proactively highlight trends or anomalies to customers
• Lead service reviews and optimization discussions – Conduct regular reviews, provide cost optimization recommendations, and track adoption outcomes
• Own customer support escalations – Act as the primary contact for issues, coordinating with global support teams to ensure timely resolution and clear communication
• Enable customer growth and retention – Partner with account teams to identify opportunities for renewals, expansion, and improved customer experience
• Maintain operational excellence – Ensure accurate system updates, reporting, and contribution to internal best practices and knowledge sharing

What we need to see from you

• Understanding of Microsoft 365, Azure, and cloud-based service models
• Ability to interpret and communicate cloud consumption and billing data
• Strong customer engagement and stakeholder management skills
• Confidence working with both technical and non-technical teams
• Organized and proactive approach to managing multiple priorities
• Collaborative mindset with a focus on customer success and outcomes

Nice to have

• Familiarity with Azure Cost Management, Azure Advisor, or similar tools
• Exposure to CSP or Enterprise Agreement (EA) environments
• Experience supporting cloud adoption or optimization initiatives

What success looks like

• High-quality customer onboarding and satisfaction
• Clear visibility and accuracy of cloud consumption and billing
• Measurable improvements in customer cloud optimization and usage
• Timely resolution of issues and effective escalation handling
• Strong customer retention and contribution to account growth

Job Function

Services

Are you passionate about helping customers succeed in their cloud journey? Do you enjoy building trusted relationships and translating data into actionable insights? Would you like to play a key role in driving adoption and value from Microsoft 365 and Azure services?

At SoftwareOne, you will join our Cloud Success organization, working closely with Sales, Cloud Operations, and Technical Consultants to support customers across Microsoft 365 and Azure environments. The team focuses on delivering a seamless customer experience and driving long-term value from cloud investments.

Role purpose

As a Client Success Manager, you will act as a trusted advisor to customers, ensuring successful onboarding, effective cloud consumption, and ongoing optimization. You will help customers understand their usage, manage costs, and achieve their business outcomes through Microsoft cloud solutions.

What you will do

• Drive customer onboarding - Coordinate onboarding for Microsoft 365 and Azure subscriptions, ensuring a smooth transition from sales to delivery and clear setup guidance
• Manage cloud consumption and billing insights - Review usage data, explain billing structures, and proactively highlight trends or anomalies to customers
• Lead service reviews and optimization discussions - Conduct regular reviews, provide cost optimization recommendations, and track adoption outcomes
• Own customer support escalations - Act as the primary contact for issues, coordinating with global support teams to ensure timely resolution and clear communication
• Enable customer growth and retention - Partner with account teams to identify opportunities for renewals, expansion, and improved customer experience
• Maintain operational excellence - Ensure accurate system updates, reporting, and contribution to internal best practices and knowledge sharing
• Understanding of Microsoft 365, Azure, and cloud-based service models
• Ability to interpret and communicate cloud consumption and billing data
• Strong customer engagement and stakeholder management skills
• Confidence working with both technical and non-technical teams
• Organized and proactive approach to managing multiple priorities
• Collaborative mindset with a focus on customer success and outcomes

Nice to have

• Familiarity with Azure Cost Management, Azure Advisor, or similar tools
• Exposure to CSP or Enterprise Agreement (EA) environments
• Experience supporting cloud adoption or optimization initiatives

What success looks like

• High-quality customer onboarding and satisfaction
• Clear visibility and accuracy of cloud consumption and billing
• Measurable improvements in customer cloud optimization and usage
• Timely resolution of issues and effective escalation handling
• Strong customer retention and contribution to account growth