Syntegon
Customer Care Manager FOOD
Company
Role
Customer Care Manager FOOD
Location
Job type
Full-time
Found on Mokaru
12 hours ago
Salary
Job description
- This is a Customer Care Manager job, not only people management but also handling own responsible countries in terms of operation.
- Lead, motivate, develop Customer Care Specialist team and are responsible for target setting and team performance improvement and evaluation.
- Co-operate with service sales managers, field service engineers and manufacturing sites on quote and delivery.
- Handle for spare part process, Modernization order and FS offer process.
- Interface for customers for spare part inquiries.
- Follow up open quotes, inquiries and payment.
- Process customer inquiries, quotes, and orders from entry to the dispatch of the delivery in SAP.
- Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes.
- Support the parts identification with technical teams.
- Work with the purchasing team and factory to determine prices and delivery time.
- Handling customer complaints to ensure that concerns are resolved to the customer's satisfaction.
- Monitor the status and control schedule internally and externally to meet timeline.
- Maintaining correct master data. Document and leverage important customer information across departments.
- Minimum of 3-5 years’ experience in customer service (spare parts sales) in a regional role and in managing team.
- Good experience with ERP systems (SAP is preferred) and MS Office
- Very good English, both spoken and written. Knowledge of other languages is an advantage
- Excellent in Thai communication
- Detail-oriented and excellent problem-solving skills
- Strong customers orientation
- Strong communication skills and able to handle multiple tasks using organizational skills
- Proven ability to work independently on your own initiatives as well as in a team environment
- Good team player with ability to support colleagues
- Minimum of 3-5 years’ experience in customer service (spare parts sales) in a regional role and in managing team.
- Good experience with ERP systems (SAP is preferred) and MS Office
- Very good English, both spoken and written. Knowledge of other languages is an advantage
- Excellent in Thai communication
- Detail-oriented and excellent problem-solving skills
- Strong customers orientation
- Strong communication skills and able to handle multiple tasks using organizational skills
- Proven ability to work independently on your own initiatives as well as in a team environment
- Good team player with ability to support colleagues
