Specialist, Complaints

To specifically attend to client’s complaints on behalf of the company for the short - term insurance. To provide and facilitate informed, helpful, educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long term solution to the business whilst acting as the custodians of Treating Customers Fairly (TCF). To help client via all platforms i.e., Call Centre, social media and other mandated platforms.

Type of Qualification: First Degree
Field of Study: Insurance Related Qualification

Experience Required
Insurance & Asset Management
3-4 years industry related experience for both short term/long term. Working experience in the position. Broad personal lines insurance experience

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Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Providing Insights
• Showing Composure
• Taking Action
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Call Reporting
• Compliance
• Customer Reception and Channeling
• Digital Analytics and Reporting
• Product and Services Knowledge
• Promote Good Governance, Risk & Control
• Risk Awareness