Manager, Customer Protection

The Customer Protection Services division is seeking a Manager, Customer Protection that will manage and provide oversight customer protection officer services (CPS) operations program and delivery of customer service. It will act as the Duty Manager to ensure oversite of the complex operation of the 24/7/365 Customer Protection Services, providing operational advice and oversight to events occurring across the network. The Manager will support the services operations program to protect the security of passengers, employees, equipment, and corporate assets, and coordinates customer service initiatives through safety patrols and fare inspections that provide a presence on trains, property, station, bus loops, and grade crossing.