Bar Supervisor

Bar Operation

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.
• Supervise daily bar operations to ensure efficient service delivery and compliance with company standards.
• Take and record bar reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
• Lead, train, and motivate the bar team to maintain high levels of performance and guest satisfaction.
• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management.
• Supervise and assist in assigned work station’s activities and oversee the operation of bar in the absence of management.
• Monitor beverage quality, presentation, and consistency to uphold brand standards.
• Ensure that all food & beverage are served according to service standard.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
• Ensure compliance with health, safety, hygiene, and responsible alcohol service regulations.
• Handle guest inquiries, feedback, and service recovery in a professional and timely manner.
• Support the development and implementation of beverage promotions, seasonal menus, and upselling initiatives.
• Collaborate with restaurant, kitchen, and management teams to deliver seamless guest experiences.
• Maintain cleanliness, organization, and overall appearance of the bar area and equipment.

 

Other Responsibilities

• Maintain complete knowledge of all F&B services, contents & preparation methods, bar and hotel services/features.
• Be well versed in hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Report for duty on time wearing clean and complete uniform at all times.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the assigned by Bar Manager / Management of the Hotel.

Knowledge and Experience

• Diploma or Degree in Hospitality Management, Food & Beverage Management, or a related field is preferred.
• Excellent communication and interpersonal skills with a guest-focused approach.
• Strong knowledge of alcoholic beverages, cocktails, spirits, wines, and beverage service standards.
• Good understanding of food safety, hygiene, and responsible alcohol service regulations.
• Strong organizational and multitasking abilities in a fast-paced hospitality environment.
• Proven leadership and team management skills with the ability to motivate and develop team members.
• Additional certification(s) in Food & Beverage will be an advantage
• Minimum 2 years of relevant experience in a similar capacity

 

Competencies

• Proficient in English; additional language skills are an advantage.
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

In compliance with employment laws in Indonesia, this position is only open to Indonesians.