Front Office Manager

Hyde Melbourne Place is looking for an experienced and operationally driven Front Office Manager to lead our Front Office team and deliver exceptional guest experiences from arrival to departure.

You will be responsible for the day-to-day leadership of the Front Office operation, ensuring seamless service delivery, driving guest satisfaction, and fostering a positive team culture. You will be a hands-on leader who thrives in a fast-paced environment and is passionate about creating memorable moments for guests while supporting and developing your team.

KEY RESPONSIBILITIES

• Leading, mentoring and developing the Front Office team to deliver exceptional guest experiences;
• Overseeing all Front Office operations including reception, guest services and night audit;
• Driving service standards and ensuring guest satisfaction targets are achieved;
• Managing team rostering, labour costs and productivity;
• Handling guest feedback and resolving escalated issues professionally and efficiently;
• Supporting recruitment, onboarding and ongoing training of team members;
• Ensuring compliance with hotel policies, procedures and brand standards;
• Collaborating with other departments to ensure a seamless guest journey.

ABOUT YOU

• Previous experience in a Front Office Manager or senior Front Office leadership role within a hotel environment;
• Strong operational knowledge of hotel Front Office functions and systems;
• Great leadership and people management skills;
• A passion for delivering outstanding guest service;
• Strong communication, organisational and problem-solving abilities;
• Experience managing budgets, labour costs and performance metrics;
• Flexibility to work across a rotating roster, including weekends and public holidays.

WHAT WE OFFER

 

• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world;

• Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations;

• Benefit from great offers from our numerous cooperation partners;

• A competitive package and plenty of opportunity for development.

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.