Delivery Operations & Content Manager - Bid Management

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. Overview Join our Strategic Bid Management Team and play a key role in how we deliver some of Gallagher’s most important client opportunities. This role focuses on the structure and systems behind our bids, making sure work flows smoothly, information is reliable, and teams have what they need to succeed. You’ll sit at the heart of operations, connecting teams across Retail, Specialty and central functions. Your work will give clear visibility of demand, priorities and capacity, helping the team stay focused on the opportunities that matter most. At Gallagher, you’ll be part of a collaborative and supportive environment where people share knowledge and work together to improve how things are done. You’ll have the opportunity to shape processes, simplify complexity, and create ways of working that help others deliver at their best. How you'll make an impact In this role, you’ll focus on keeping the operational side of the bid function running effectively. You’ll manage the overall workflow and resourcing plan, giving a clear view of what’s coming up, where capacity sits, and where support is needed. By working closely with bid teams and stakeholders, you’ll spot potential challenges early and help find practical ways to keep delivery on track. You’ll also own reporting and insight, maintaining accurate data and creating reports that help leadership understand pipeline trends, risks and opportunities. This visibility will help inform decisions and improve how work is prioritised across the team. Alongside this, you’ll take ownership of core content and templates, making sure materials are up to date, easy to find and aligned with governance requirements. You’ll work with colleagues across the business to keep information current, while also helping build tools and guidance that make it easier for teams to access and use approved content on demand. Manage workflow, pipeline visibility and resourcing plans Maintain reporting tools and provide insight on demand, capacity and risk Own and maintain bid content, templates and document libraries Coordinate routines, governance meetings and key delivery touchpoints Support the development of self-serve tools and improved ways of working Work across teams to improve consistency, clarity and operational discipline About You You’ve managed operational delivery, workflow or coordination in a busy environment with multiple priorities You organise plans or trackers that show demand, ownership and progress clearly You create reports or dashboards that help others understand performance, risk or workload You keep data accurate and challenge inconsistencies when they appear You manage document libraries, templates or shared content with clear version control You work with stakeholders across different teams to gather information and keep it up to date You simplify complex processes into clear, repeatable ways of working You communicate clearly when priorities, risks or ownership need to be addressed You take a proactive approach, spotting issues early and helping remove blockers for others Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. In this role, you’ll focus on keeping the operational side of the bid function running effectively. You’ll manage the overall workflow and resourcing plan, giving a clear view of what’s coming up, where capacity sits, and where support is needed. By working closely with bid teams and stakeholders, you’ll spot potential challenges early and help find practical ways to keep delivery on track. You’ll also own reporting and insight, maintaining accurate data and creating reports that help leadership understand pipeline trends, risks and opportunities. This visibility will help inform decisions and improve how work is prioritised across the team. Alongside this, you’ll take ownership of core content and templates, making sure materials are up to date, easy to find and aligned with governance requirements. You’ll work with colleagues across the business to keep information current, while also helping build tools and guidance that make it easier for teams to access and use approved content on demand. Manage workflow, pipeline visibility and resourcing plans Maintain reporting tools and provide insight on demand, capacity and risk Own and maintain bid content, templates and document libraries Coordinate routines, governance meetings and key delivery touchpoints Support the development of self-serve tools and improved ways of working Work across teams to improve consistency, clarity and operational discipline You’ve managed operational delivery, workflow or coordination in a busy environment with multiple priorities You organise plans or trackers that show demand, ownership and progress clearly You create reports or dashboards that help others understand performance, risk or workload You keep data accurate and challenge inconsistencies when they appear You manage document libraries, templates or shared content with clear version control You work with stakeholders across different teams to gather information and keep it up to date You simplify complex processes into clear, repeatable ways of working You communicate clearly when priorities, risks or ownership need to be addressed You take a proactive approach, spotting issues early and helping remove blockers for others