Head of Claims

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. Overview Join Gallagher - A Global Leader in Insurance, Risk Management and Consulting Are you ready to take your career to the next level with a company that values innovation, collaboration and professional growth? Gallagher is a global leader in insurance broking, risk management, and consulting, with over 71,000 employees across 130 countries. We combine global reach with local expertise, and our commitment to being a socially responsible and ethical organisation is expressed through our Shared Values, The Gallagher Way. About the Role In this role you’ll lead the end-to-end claims management function, ensuring efficient, accurate, and client-focused handling of insurance claims. This role is responsible for overseeing claims strategy, guiding the team in resolving complex cases, and maintaining strong relationships with clients, insurers, and stakeholders. It also ensures compliance with regulatory standards while continuously improving processes to enhance client experience and service delivery. Key responsibilities Ensure accurate assessment of all claims and that all viable options are pursued to secure payment from insurers. Coordinate effectively with adjusters, and other service providers to support timely claims resolution. Assist clients in completing claims requirements within agreed-upon turnaround times, ensuring a smooth process. Maintain full awareness of the status of all pending claims and clearly understand the next steps required. Ensure the claims monitoring system is regularly updated with real-time data for accurate reporting and analysis. Promptly report any major or potentially problematic claims to Senior Management with a recommended course of action. Conduct regular meetings with clients, adjusters, insurers, and internal teams to align on expectations and address issues. Recommend and execute enhancements to the claims management program to improve process efficiency and client outcomes. Provide timely and transparent feedback to clients regarding the status and outcomes of their claims. Identify and relay potential business leads to the Marketing Department based on insights from client servicing activities. Conduct regular check-ins with clients to assess satisfaction with the Claims team’s performance and explore cross-selling opportunities. What We’re Looking For Bachelor’s degree in any discipline (Business, Insurance, or related field preferred) Proven experience in claims management, with broker-side experience preferred Strong background in streamlining, organizing, and improving claims department operations to enhance efficiency and service delivery Solid experience in end-to-end claims handling, including evaluation, processing, negotiation, and settlement Excellent communication and interpersonal skills, with the ability to effectively manage relationships with clients, insurers, and internal stakeholders Strong project and time management skills, with the ability to prioritize tasks and manage multiple deadlines Good understanding of business and management principles, as well as insurance practices Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously in a fast-paced environment Strong leadership and team collaboration skills, with a focus on professionalism, accountability, and integrity What’s on offer At Gallagher, we believe in empowering our people to thrive both professionally and personally. Here’s what you can look forward to: Competitive Pay: Be rewarded for your hard work with a competitive salary Performance-Based Bonus/Incentives: Celebrate your achievements with performance-based rewards Company Paid Leaves: Enjoy time off to recharge and focus on what matters most Medical & Life Insurances: Comprehensive coverage for you and your dependents Bereavement and Burial Assistance: Support during difficult times Retirement Benefits: Plan for your future with our retirement benefits Ready to Apply? Take the next step in your career and join a company that invests in your success. Apply now Gallagher Careers Important Information: Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or an external third-party provider. Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.