Customer Success Manager

About AnywhereNow

Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights.

Our commitment to innovation, customer focus, and accountability drives our success. Our portfolio includes Dialogue Cloud, Deepdesk (AI Agent Assist), Tendfor and Deepdesk delivering cutting-edge capabilities across Microsoft Teams environments and enterprise CX platforms.

About the role

The At-Scale Customer Success Manager serves a broad portfolio of small to mid-sized customers, primarily through AnywhereNow partner ecosystem. Your measure of success is impact per customer, not time per customer.

You drive adoption, retention, and growth through intelligent, well-timed engagement: Moments that Matter. You use data to find them. You use programmes, automation, and partners to act on them. You use judgement to know when a personal touchpoint will do what no automated workflow can.

You will design and improve scalable success motions across your portfolio. You will build the playbooks and frameworks that let AnywhereNow scale its CS practice as the team grows. You will be both practitioner and builder.

A background in scaled or digital-led Customer Success in a SaaS environment is a strong advantage. Experience with UCaaS, CPaaS, or contact centre technology is a plus.

Why we would like to have a dialogue with you

Great customer success at scale is not about doing less. It is about doing the right thing, at the right moment, for the right customer, in a way that can be repeated hundreds of times over.

As our At-Scale Customer Success Manager, you will serve a large portfolio of small to mid-sized customers. You will not be in the room with all of them. You will not need to be. What you will do is design the programmes, enable the partners, and build the systems that mean customers feel looked after whether you are directly involved or not.

You are analytical and inventive. You see patterns across large datasets and turn them into action. You know how to build a digital touchpoint that actually lands, and you also know when to pick up the phone. You treat partner organisations as force multipliers, not as middlemen.

Our tools and processes are still maturing. The At-Scale playbook for AnywhereNow is still being written. You will help write it.

We pick competencies over skills and experience. Can you convince us you have the following?