Lead, Service Management

To proactively direct the Service Lifecyle management of large and complex customer facing business IT services, comprising relevant business services, applications, systems, vendors, and dependencies, by leading teams across multiple portfolios and geographies. Provide strategic and operational holistic service insights, management information and recommendations, as input into CIO decisions and actively driving service improvement initiatives.

Type of Qualification: First Degree
Field of Study: Business Commerce or Information Technology
 

Preferred certification: ITIL 

Experience Required
Delivery Enablement
Technology
8-10 years
Experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practice

8-10 years
Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and framework

8-10 years
Have knowledge of domain operations, understanding of ecosystems, suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Developing Expertise
• Developing Strategies
• Directing People
• Empowering Individuals
• Establishing Rapport
• Exploring Possibilities
• Providing Insights
• Resolving Conflict
• Showing Composure
• Upholding Standards

Technical Competencies:

• Financial Management (Financial)
• Information Security Management
• IT Risk Management
• Knowledge of Banking & Financial Service
• Service Level Management
• Vendor Evaluation and Management
• ITIL Certification