HOSTESS SUPERVISOR

Job Overview

The Hostess Supervisor is responsible for overseeing the front-of-house operations, ensuring a welcoming atmosphere, and leading the hostess team. This position requires excellent communication, organizational, and customer service skills. The Hostess Supervisor plays a crucial role in setting the tone for the guest experience by maintaining efficient seating arrangements, managing waitlists, and ensuring guests are greeted and seated in a timely manner.

Key Responsibilities

• Manage the day-to-day activities of the hostess team
• Monitor the performance of hostesses, and do coaching for improvement
• Manage waiting lists and reservations efficiently, ensuring minimal wait times.
• Handle any guest concerns or complaints professionally
• Report any staffing operational concerns to the restaurant manager/superior.
• Ensure the front-of-house area is always clean, organized, and welcoming.

Qualifications

• Previous experience in a customer service or front-of-house role.
• Strong leadership, communication, and interpersonal skills.
• Flexibility to work evenings, weekends, and holidays.
• Knowledge of reservation systems (e.g., OpenTable) is a plus.