Guest Experience Manager (PJ's Coffee)

ABOUT THE ROLE

As Guest Experience Manager, you are the backbone of our daily operations. You will lead a team of baristas to deliver an exceptional guest experience, uphold PJ's service standards, and keep the store running smoothly - from inventory and waste control to events and team development. This is a hands-on leadership role for someone who loves coffee culture and thrives in a fast-moving, people-first environment.

MAIN RESPONSIBILITIES

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Support daily store operations and ensure the café is ready for service

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Lead and assist baristas during your shift

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Deliver friendly and professional customer service

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Help resolve customer concerns and ensure a positive experience

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Monitor stock levels and report replenishment needs

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Assist with inventory counts and daily reporting

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Support training and onboarding of new team members

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Maintain cleanliness, food safety, and hygiene standards

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Assist with in-store promotions and community events when required

REQUIREMENTS

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At least 6 months of experience in a café, coffee shop, or F&B environment

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Previous experience as a senior barista or shift leader is a plus

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Basic knowledge of espresso preparation and milk steaming

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Positive attitude and customer-focused mindset

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Good communication and teamwork skills

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Comfortable with basic inventory tracking and simple reports

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Able to work flexible shifts, including weekends and public holidays

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Basic English communication is an advantage

WHAT'S IN IT FOR YOU

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Clear growth path within store leadership and operations

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Free access to our 1,000+ book library and multiple online training portals

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Training and barista certification support

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Young, diverse, and dynamic team that genuinely invests in your growth

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Flexible working hours and shift scheduling

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Free covered and secure motorbike parking

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Competitive salary commensurate with experience

Interested? Reach out to us

Thanh Dung

Zalo: 0369 628 361