Nurse Manager

About The Role

Job Title: Nurse Manager

Reporting To: Registered Manager

Division: Home Care

Location: Field-based, Branch, and Home Working

Purpose of Role

The Nurse Manager is a Registered Nurse responsible for delivering clinical excellence across a caseload of complex care packages in the community. The role includes direct clinical oversight, hands-on mentoring of care staff, risk management, and training delivery, with the objective of ensuring safe, person-centred care aligned to CQC's Single Assessment Framework. Working flexibly across Servoca Plc, the Nurse Manager will play a pivotal role in shaping the quality and safety of services across complex care, homecare and recruitment as the business grows.

Key Responsibilities

Clinical Oversight & Accountability

• Hold clinical responsibility for a caseload of complex care packages, including assessment, implementation, and regular review.
• Conduct initial and ongoing clinical assessments, ensuring clients' needs are fully understood and safely met at home.
• Develop person-centred care plans and risk assessments, reviewing them in collaboration with clients, families, and the care team.
• Provide clinical leadership and contribute to service development initiatives in collaboration with the Managing Director and wider management team.

Staff Training & Competency

• Deliver and assess clinical training for care staff, including theory, practical instruction, and sign-off of delegated clinical tasks (e.g. PEG, tracheostomy, medication administration).
• Maintain up-to-date clinical competencies, in line with NMC standards, for both self and team.
• Actively participate in 6-8 weekly patient safety and clinical governance reviews.

Service Support & Development

• Attend home visits regularly to provide mentorship, direct care, and reassurance to clients and families.
• Support the Registered Manager with clinical safeguarding, complaints investigation, and improvement planning.
• Provide professional input during CQC inspections, ICB audits, and council reviews as required.
• Lead or contribute to internal audits (e.g. MAR charts) and ensure clinical documentation and policies remain up to date and compliant.

Emergency & On-Call Support

• Be part of the clinical on-call rota, responding to out-of-hours emergencies or unplanned incidents as needed.
• Attend and contribute to debriefs following critical incidents.

Key Working Relationships

• Registered Manager
• Recruitment & Compliance Teams
• Community Support Workers and Nurses
• ICBs, Local Authorities, CQC

About You

Person Specification

Essential

• NMC Registered Nurse (Adult), currently practicing
• Band 6-7 level clinical experience, ideally with ITU/complex care background
• Proven experience managing clients with complex needs (TDDI, LD, mental health, or physical disabilities)
• Skilled in developing, delivering, and assessing clinical training
• Full UK driving licence and willingness to travel
• Flexible, reliable, and comfortable working independently in the community
• Strong documentation, IT, and clinical audit skills
• Knowledge of CQC Single Assessment Framework and clinical governance

Desirable

• Experience supporting domiciliary care services
• Participation in external inspections (CQC, ICB)
• Leadership training or formal qualification

Note: This job description is not contractual and may be amended to meet the evolving needs of the business.

INDFPCAMB