Job Description

Provide support for SAP PM incidents and service requests
Provide MM/SD module incidents and service requests
Collaborate with ABAP and Basis teams to resolve system bugs, enhancements, and performance issues
Act as the primary point of contact for business users for all SAP PM and MM/SD-related issues
Communicate effectively with maintenance, operations, and planning teams to understand business pain points
Ensure timely updates, root cause analysis (RCA), and closure of tickets within defined SLAs
Identify and propose system or process improvements to enhance maintenance efficiency Should follow the document process and adhere to IT documentation policy
Gather and document business requirements for minor enhancements and change requests (CRs)
Configure and test approved changes, ensuring minimal impact on business operations
Work closely with other SAP functional teams (MM, PP, QM, FI/CO) to ensure smooth cross-module operations
Maintain up-to-date functional documentation, configuration guides, and test scripts
Create knowledge base articles (KBAs) for recurring issues and share best practices within the support team
Support maintenance performance reporting (e.g., breakdown analysis, preventive maintenance compliance)
Collaborate with BI/Analytics teams to enhance dashboards and maintenance KPIs
Participate in regression testing, patch upgrades, and SAP version updates (ECC or S/4HANA)
Validate the stability of PM functionality after transport movements or system refreshes

Required Qualifications

Bachelor’s Degree or equivalent in Computer Science or Information technology Engineering

Preferred Experience

Preferably 5+ years of experience in supporting SAP PM Module & 2+ years relevant experience in the domain.
Knowledge of other SAP modules will be added advantage

Job-Specific Skills

System Analyst - Plant Maintenance (SAP)

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