Wingmangroup
Claims Recovery Agent
Job description
About the Role
Reporting to the Fleet Asset Manager, the Claims Recovery Agent is responsible for assisting customers, suppliers, and the extended team by navigating through the claims process. This role administers, communicates, and recovers third-party at-fault claims within a fast-paced environment.
The Claims Recovery Agent manages recoveries from Third Party Insurers for customers who have encountered motor claims during their Karmo group subscription, driving the recovery phase of the process. A core requirement is maintaining high-level oversight of claim handling, archiving, reporting best practices, and documenting relevant departmental policies.
Key Responsibilities
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Execute internal claims management protocols to ensure best practices and maximize recovery outcomes.
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Lead settlement negotiations with involved third-party insurers.
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Collaborate with the Asset Manager to mitigate and finalize third-party losses.
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Manage the recovery of losses resulting from motor vehicle collisions.
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Administer claims files effectively through comprehensive administrative management.
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Update and maintain accurate file records within the claims database systems.
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Serve as the primary point of contact for the Asset Manager regarding recovery processes.
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Consistently provide exceptional customer service performance.
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Partner with operations to drive continuous improvement in claims reporting and management.
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Foster strong collaborative relationships across the Karmo group and with external supply networks.
Essential Skills
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Administrative Proficiency: Robust organizational and management capabilities to uphold departmental standards.
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Microsoft Ecosystem Confidence: High-level technical aptitude across the full suite of Microsoft Office applications.
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Communication Mastery: Exceptional clarity and professionalism in both written correspondence and verbal engagement.
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Customer Centricity: A dedicated focus on providing empathetic and high-quality service outcomes.
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Meticulous Detail Orientation: Unwavering precision in claim documentation and file maintenance.
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Decisive Resolution Skills: Agility and assurance when navigating complex decision-making processes.
Essential Experience
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Service Orientation: Demonstrated history in client-facing environments with a dedicated commitment to customer-first outcomes.
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Collaborative Integration: Proven capability to operate effectively within a dispersed national team structure.
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Operational Proficiency: Practical experience in driving functional delivery and maintaining workflow momentum.
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Performance Excellence: A consistent background in attaining and surpassing key metrics and organizational targets.
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Procedural Compliance: Expertise in the analysis, interpretation, and application of complex operational protocols.
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Administrative Mastery: Exceptional organizational skills to manage legal documentation and compliance needs for vehicle subscriptions.
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Communication Excellence: High-level proficiency in professional verbal engagement and written correspondence.
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Digital Aptitude: Technical literacy across electronic databases and search platforms to support business requirements.
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Product Advocacy: Ability to rapidly acquire and articulate service information to provide high-quality customer guidance.
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Platform Agility: Competence in navigating diverse technologies and internal platforms essential to the subscription model.
Key Behaviours
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Customer-Centricity
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Collaborative
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Accountability
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Continuous Improvement
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Detail-Oriented & Organised
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Values-Driven
Industry Experience
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Motor vehicle claims / insurance recovery
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Vehicle subscription / fleet management
Tools
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Microsoft Office
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CRM systems
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Subscription Platform
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Claims database systems
