Revenue Support Clerk

Position Overview

The Revenue Support Clerk is an integral member of our Business Office team, responsible for providing accurate and timely clerical and administrative support to the Revenue Cycle department. This position works directly with patient financial records, insurance documentation, and billing processes to ensure smooth day-to-day operations. The ideal candidate brings hands-on experience in a hospital billing environment and is proficient in Meditech, MCH's Electronic Medical Record system.

Key Responsibilities

• Navigate and perform accurate data entry in the Meditech EMR system, including updating patient demographics, insurance information, and financial records
• Generate reports from Meditech to support billing operations and revenue cycle workflows
• Assist with preparation, submission, and follow-up of insurance claims to ensure timely reimbursement
• Verify patient insurance eligibility and benefits prior to or at the time of service
• Post payments, adjustments, and denials accurately in the billing system
• Research and resolve claim rejections, denials, and billing discrepancies in a timely manner
• Respond to patient and payer billing inquiries professionally and direct to the appropriate team as needed
• Scan, index, and maintain organized medical and financial records in accordance with MCH policies
• Support month-end closing activities and assist with audit preparation as directed
• Adhere to all HIPAA regulations and MCH confidentiality and compliance policies at all times
• Complete all mandatory training and annual compliance education requirements

Qualifications

Required

• High school diploma or equivalent
• Proficiency in Meditech EMR — hands-on experience with patient accounting or registration modules is required
• Minimum 2 year of experience in a hospital revenue cycle, medical billing, or business office setting
• Working knowledge of medical billing terminology, insurance claim processes, and ICD-10/CPT coding basics
• Strong data entry accuracy and attention to detail
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to handle sensitive patient financial information with professionalism and discretion
• Strong written and verbal communication skills in English

Preferred

• Associate's degree in Health Information Management, Business Administration, or a related field
• Experience with insurance eligibility verification, payment posting, or denial management
• Bilingual in English and Spanish