Spa Manager

Role Responsibility: Beauty spa management Treatment choice and schedules Staffing Training Ensuring the spa is run to a high standard Profitability Complying with all government regulations

Detailed Duty & Responsibilities

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empower associates to provide excellent customer service.
• Solicits associate feedback, utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns.
• Ensures associates understand expectations and parameters.
• Strives to improve service performance.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Managing the day-to-day operations of the spa.
• Ensures all associates have the proper supplies, equipment and uniforms.
• Observes service behaviors of associates and provides feedback to individuals.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Participates in associate progressive discipline procedures.
• Participates in an on-going associate recognition program.
• Reviews comment cards and guest satisfaction results with associates.
• Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• Supervises on-going training initiatives and conducts training when appropriate.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.

You must have: Relevant recognized qualifications Have run and managed a similar business in Dubai before Minimum five years of experience Be driven to succeed Treat the business as you would your own Fluent in English.

Our client

A Spa that provides beauty and general well-being services for women in the comfort of their homes in a professional, specialized, safe, and in a modern way ...

Two Spa managers - Riyadh and Khobar

Female 30-50 Years

Background - Spa - Massage - Nails hairstyle

Any nationality - With Transferable Iqama