ZAF - Account Manager

Job Title: Account Manager

Contractor Fee: $1,750-$2,000/month

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real job growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role

As an Account Manager, you will be responsible for nurturing client relationships while identifying new business opportunities to grow existing accounts. This role blends account servicing with strategic outreach to maximize revenue and client satisfaction across key markets.

Key Responsibilities

• Manage and grow existing B2B accounts by delivering excellent service and value

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Respond to inquiries and provide timely, accurate quotes for products and services

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Collaborate with internal teams to ensure smooth execution and delivery

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Proactively identify upsell and cross-sell opportunities to increase order volume

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Conduct outreach via email, calls, and social media to engage new leads

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Maintain accurate records of communication and pipeline activity using CRM tools

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Stay informed on product updates, market trends, and client needs

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Meet or exceed monthly revenue goals and client retention metrics

Software/Platforms/Tools

• CRM systems (e.g., HubSpot, Stream CRM, Asana)

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Microsoft Office Suite or Google Workspace

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Communication tools (e.g., Slack, Zoom)

Qualifications

• At least 3-5 years of freelancing experience

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Minimum 3-5 years in sales, client management, or B2B account servicing

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Excellent communication skills (video-call ready, C1/C2 proficiency)

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Strong ability to build relationships and solve client problems proactively

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Confident in handling outreach, quotes, and sales negotiations

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Highly organized and dependable in a remote setting

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Familiarity with digital wellness, DTC, or e-commerce is a plus

Shift Schedule

• Monday to Friday, 9:00 AM 5:00 PM US PST